The Role
The Delivery Operations Assistant supports executive scheduling, administrative tasks, process improvements, and data management to enhance delivery operations at Nava.
Summary Generated by Built In
About Nava
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.
As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.
Position summary
Reporting to the Director of Delivery Operations, the Delivery Operations Assistant will primarily be an executor, driving the internal optimization projects prioritized by leadership to completion. In this role you will provide a high level of administrative support to executives or senior management, facilitating efficient scheduling operations.
What you’ll do
- Perform administrative and clerical tasks to support Nava’s delivery operations
- Scheduling and calendar management, email prioritization, travel coordination, expense report management, executive event coordination, executive meeting support for the Delivery Team
- Support process improvements for Nava's Delivery Organization
- Organize and manage data gathered in client satisfaction interviews
- Facilitate collection of project delivery data so Delivery leaders are able to conduct portfolio analysis and management
- In coordination with People Operations, manage non-billable activities like training and practice building
- Other duties as required
Required skills
- Experience interfacing with executives and managing their schedules
- Experience utilizing G-Suite (Google Calendar, Google Drive, Google Docs/Sheets, and Google Groups) or other scheduling software
- Fluency with Mac
- Understanding of how to gather the context required to make progress
- Ability to thrive in a fast-paced environment with ever-changing priorities
- Experience working in operations roles at a professional services organization
- Experience supporting software delivery teams in an operational role
- Experience planning and executing large initiatives and processes, inclusive of efficient process design and change management
- Excellent written and real-time communication skills, with the ability to work harmoniously with others and communicate empathetically across many groups of people in a clear, concise manner
- Ability to build and form strong relationships with both the internal team and external vendors and work harmoniously with others
- An adaptive, proactive, empathetic, tenacious, and positive mindset
- Highly organized, resourceful, reliable, and detail oriented approach
- A critical thinker with a problem-solving mind
Desired skills
- Experience working with state and federal government clients
- Experience working cross-functionally with people operations/HR ,business operations teams, and program management
- Experience with Google Suite, Atlassian suite, and other project management and resource management tools
Other requirements
All roles at Nava require the following:
Legal authorization to work in the United States
Ability to meet any other requirements for government contracts for which candidates are hired
Work authorization that doesn’t require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract
Perks working with Nava
Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
Parental leave — paid time off for new parents, plus weekly meals delivered to your home
Wellness program — full platform offering physical, mental, & emotional health resources & support tools
Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program
Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
401(k) match — Nava matches 4% of your salary to support your retirement savings plan
Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
Home office setup — company laptop & setup assistance provided via Staples for remote work needs
Utility support — monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities — internal training programs and resources to help grow your professional skills
Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus — get rewarded when you refer great people who join the Nava team
Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
Supportive culture — A collaborative and remote-friendly team environment where people genuinely care
Location
We have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
Stay in touch
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Please contact the recruiting team at [email protected] if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
Top Skills
Atlassian Suite
Google Suite
Google Calendar
Google Docs
Google Drive
Google Groups
Google Sheets
macOS
Project Management Tools
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The Company
What We Do
Nava is a public benefit corporation working to radically improve how government serves people. Formed as a team of designers and engineers in the effort to fix HealthCare.gov in 2013, Nava now works with Medicare and the Department of Veterans Affairs. With a strong research practice and a depth of experience scaling digital services, Nava helps more than sixty million people access critical government services.
We’re thinkers and designers of civic technology. We work holistically across engineering, research, design, and operations to proactively envision the services of a better future. We build with empathy and inclusion, and as we come from many backgrounds and countries ourselves, we seek and value different perspectives. We’d love for you to come join us.
