The Role
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
We are seeking a Delivery Manager to join our Technology Organization. As a part of the Delivery Management team, you will work with our Enterprise customers to plan and configure our products in alignment with their requirements. In partnership with a Delivery Architect, you are responsible for getting a customer onboarded quickly and effectively. You’ll need project management skills, a technology-forward mindset, and a solution-oriented mind to be effective in this role.
What you’ll do
- Guide our Enterprise customers through the onboarding process to ASAPP’s products
- Plan and manage the delivery of all work, including evaluating and mitigating risks, planning milestones, testing timeframes and acceptance
- Document & refine product requirements for clear communication internally and externally
- Configure ASAPP’s products, in partnership with our Delivery Architecture & Engineering teams
- Work as a part of multiple customer project teams, collaborating with Delivery Architects and Engineers, to execute scoped work
- Act as a subject matter expert on ASAPP’s Products, both internally and externally
- Collaborate with our Go to Market, Product, Engineering & Research teams to meet our Customer’s goals
What you’ll need
- At least 5 years of relevant experience, with at least 3 total of project management, implementation, or customer success experience
- Experience with cloud-based software implementation processes
- Ability to deal with the complex interpersonal dynamics and work with a wide range of our customers' stakeholders, from day-to-day project managers all the way up to their executives and C-suite
- Strong outcome and value orientation
- Self-starter mentality (you find problems and fix them)
- Adaptive and introspective; open to giving and receiving frequent feedback
- Excellent presentation skills for exhibiting both business-oriented solutions as well as advanced technical concepts
- Experience with technical process creation, documentation, and improvement
What we’d like to see
- Advanced cloud technology experience (AWS, Docker/Kubernetes, Cloud Formation, Terraform, EC2, IAM, S3, etc.)
- Experience in contact center and/or customer experience industry
- Experience working directly with technical partners across all integration points
- Experience in any major programming language (Golang, Python, C++, Java, etc)
- Experience in multi-developer/engineer environments using Git, Jira, and CI/CD pipelines
- Experience with Machine Learning, Natural Language Processing, LLMs
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-SL1 #LI-Remote
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The Company
What We Do
Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential. Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences. Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more.
