About this opportunity:
Our Solution Area "Product Data & Data Flows" is responsible for Ericsson PLM portfolio management, PLM system strategy, PLM governance forums and Development & Operations of several tools and services in Ericsson PLM Landscape. Our PLM tools and services are used across the company.
We create a PLM system landscape with fit-for-purpose system and tools for different product types. This includes support for interconnections between PDM systems, integrations of PDM systems to other systems, allowing introductions, modernizations and sunsetting of tools and systems when needed to secure business rules enforcement and data integrity.
We are seeking an experienced IT Delivery Manager with a strong mainframe background to lead the delivery, operational excellence and modernization of critical enterprise technology services. This role combines delivery leadership, stakeholder management, service governance, and enough technical depth to guide teams working across mainframe platforms and integrated systems.
The successful candidate will ensure that initiatives and services are delivered safely, predictably, and in alignment with business priorities, while helping the organization evolve its mainframe estate through automation, modernization, and continuous improvement.
You will do:
- Partner with service management and operations teams to maintain service stability, availability, performance, resilience, and recovery readiness.
- Manage suppliers and third-party partners, including deliverables, service levels, commercial performance, and issue resolution.
- Proactively identify and manage Operational risks, issues including security requirements and implement mitigations; escalate with clear recommendations when required.
- Ensure that delivery teams maintain appropriate technical documentation, runbooks, test evidence, operational acceptance criteria, and support handover materials.
- Promote continuous improvement in delivery practices, operational processes, documentation, knowledge transfer, and team ways of working.
You will bring:
- Bachelor's degree in information technology, computer science, engineering, business, or a related discipline; equivalent practical experience may be considered.
- Significant experience (10 + years) managing IT delivery, technology programs, or complex application and infrastructure initiatives in an enterprise environment.
- Strong understanding of ITIL Service management, change management, incident/problem management, release management, and operational governance.
- Hands-on or strong working knowledge of IBM mainframe environments, including z/OS, COBOL, JCL, DB2 and CICS.
- Demonstrated experience coordinating production releases, major changes, migrations, upgrades, or service transitions preferrable in a mainframe environment.
- Experience managing delivery across multiple teams, technologies, vendors, and organizational boundaries.
- Familiarity with mainframe DevOps and automation tooling, CI/CD practices, source control, automated testing, and deployment pipelines.
- Relevant certifications such as ITIL V3 or V4 Service Management.
- Strong understanding of resiliency, disaster recovery, capacity planning, cybersecurity, and business continuity for mainframe services.
- Experience in Gen AI Tools for Application Operations domain.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 792010
Skills Required
- Bachelor's degree in information technology, computer science, engineering, business, or a related discipline, or equivalent practical experience
- 10+ years managing IT delivery, technology programs, or complex enterprise application and infrastructure initiatives
- Strong understanding of ITIL service management, change management, incident and problem management, release management, and operational governance
- Hands-on or strong working knowledge of IBM mainframe environments, including z/OS, COBOL, JCL, DB2, and CICS
- Experience coordinating production releases, major changes, migrations, upgrades, or service transitions, preferably in a mainframe environment
- Experience managing delivery across multiple teams, technologies, vendors, and organizational boundaries
- Familiarity with mainframe DevOps, automation tooling, CI/CD practices, source control, automated testing, and deployment pipelines
- Understanding of resiliency, disaster recovery, capacity planning, cybersecurity, and business continuity for mainframe services
- Experience with GenAI tools in the application operations domain
- Relevant ITIL V3 or V4 Service Management certification
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as broad and reliable, with multiple medical plan choices, dental/vision, and mental-health/EAP resources. Available descriptions highlight healthcare and disability insurance as consistent strengths.
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Retirement Support — U.S. materials point to an automatic company 401(k) contribution plus matching that can add up to a notably high employer contribution, and some regions also offer pension options. This structure is often cited as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off programs are characterized as generous, with sizable vacation allowances, paid holidays, sick time, volunteer time, and strong parental leave in some locations. PTO is frequently highlighted as a standout element of the package.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
