Delivery Lead

Position Title: Delivery Lead
Position Type: Regular - Full-Time
Position Location: Toronto HQ
Requisition ID: 29530
JOB PURPOSE:
McCain understands the importance of Digital as the future platform for Growth and engagement of Customers
Reporting to the Product Owner, Digital Marketing & Engagement, the Delivery Lead will execute and deploy technology solutions across our global organization.
The delivery lead will be a subject matter expert in their product portfolio consisting of Marketing and innovation tools and partner with our technology delivery and business stakeholders to ensure value realization from these solutions
You should be passionate about how technologies can be leveraged to generate growth and loyalty to create competitive advantage.
Knowledge & experience working with MarTech solutions including Salesforce, Pardot/Marketing Cloud is required Social, Web Marketing, ecommerce and SEO experience also highly valued.
JOB RESPONSIBILITIES:
Core

• .
• Project execution and stakeholder engagement
• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks
• Translates roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
• Prioritizes and maintains the backlog for assigned products, balancing the requirements of stakeholders.
• Ensures data & Insights are available to create actionable outcomes to the ultimate customer.
• Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.
• Understands Product roadmap risks, issues, and blockers actively assists with issue resolution.

Guardianship

• Advocate and ensure adherence to McCain Global processes & solutions unless deviation is required for specific market conditions and this is agreed by the appropriate business sponsors
• Act as the guardian of the user experience to facilitate product adoption, onboarding and process efficiency.

Engagement

• Establish and execute strong engagement with Global, regional and technical product and business leads
• Develop partnership relationships with our strategic vendors to maximize the value from these engagements
• Consult & partner with relevant Product Architect on solution, technology and security architecture domains.

Capability

• Coordinate with business stakeholders and vendors to ensure products are embedded with an appropriate network of support for user onboarding and capability.
• Support the development of training programs & material, to sustain product capability.

Data-driven Organization

• Identify opportunities within the business to improve or provide data & insights to enhance decisions or facilitate agility.

Solution Acquisition

• Assist in developing business cases for new applications.
• Assist in ensuring that new solutions are properly integrated with existing applications
• Assist with RFI/RFP process for selection of software provider and system integrators.
• Assist in the development of contracts, professional service agreements and statements of work.
• Responsible for the blueprint, realization, testing, training, go live and hyper care.
• Assist with ongoing application requirements e.g. contract renewals and licenses etc.

Releases/Upgrades & Evolution

• Partner with the product architect to ensure release, upgrade, and development processes are in place to ensure the stability of the system and minimal business disruption relating to technical change.
• Partner with the product architect to ensure appropriate testing and technical support is in place for technical changes
• Partner with the Product architect on the development of life cycle roadmaps for all products
  • Includes version alignment globally and timing of upgrades.
  • Ensure new functionality is communicated to the business.
  • Prepare for any "end of life" scenarios and work to develop replacement alternatives.

MEASURES OF SUCCESS:

• The Delivery Lead has a deep knowledge of the product, the market, and customers.
• Has strong project management skills
• Excellent Analytical, problem solving, prioritization and collaboration skills.
• Strong Presentation & facilitations Skills

KEY QUALIFICATION & EXPERIENCES:

• Bachelor's degree in Business/Marketing/Engineering/Science
• Minimum of 3-5 years of demonstrated successful work experience in the food or manufacturing industry, with experience in Sales & Marketing)
• Advanced knowledge and expertise in Salesforce CRM solutions, Marketing automation and project management solutions
• A solid understanding of master data and its integration.
• Experience in leading project teams preferably in a global environment.
• Experience working within an agile project delivery framework
• Proven ability to work collaboratively across levels and functions internally and with third parties.
• Alignment with McCain core values
• Experience working in a fast paced, changing environment with ambiguous conditions, dealing with both internal and external customers, including cross functional teams.

Key Competencies:

• Drives Results, Collaboration, Customer focus

OTHER INFORMATION

• Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs
• Travel: as required
• Job is primarily performed in a standard office environment but working from home an option upon agreement with Manager & McCain Policies

The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Information Technology
Division: Global Technology
Department: Growth
Location(s): CA - Canada : Ontario : Toronto || CA - Canada : New Brunswick : Florenceville-Bristol
Company: McCain Foods (Canada)