Flodesk is one of the world’s fastest-growing email marketing companies, built to help creators sell online and design emails that people love to get. Our commitment to small business owners is to create simple and intuitive tools that help them grow, nurture, and monetize their email list.
We’re a remote-first company headquartered in San Francisco, California, with a globally distributed team—including an in-person office in Da Nang, Vietnam. Our team reflects the diversity and creativity of the people we serve. Join our mission to level the playing field for small business owners through good design
Email deliverability is the backbone of any email marketing platform - it determines whether our customers’ messages reach the inbox, earn visibility, and drive results. We are looking for a Deliverability Lead to turn deliverability into a strategic advantage, elevating email performance across our platform while strengthening customer outcomes and building company-wide excellence in deliverability.
What you will do:
- Own and evolve email performance metrics across the platform, including email engagement, spam and complaint rate, and other health signals.
- Proactively monitor deliverability systems, investigate anomalies, spot trends, and drive continuous improvements using internal data and external research.
- Serve as the company’s deliverability expert, leading cross-functional efforts to diagnose and resolve deliverability-related incidents and requests quickly and effectively.
- Define and maintain deliverability best practices, and educate teams through documentation, training, and hands-on guidance to embed deliverability knowledge into everything we do.
- Problem solving: Exceptional problem solver who can zoom out to assess system-wide deliverability impact and zoom in to diagnose root causes.
- Data Analysis: Strong data interpretation skills to monitor metrics (bounce, spam complaints, engagement trends) and advise on strategic improvements. Ability to conduct audits of campaigns, infrastructure, and sender health and recommend corrective actions.
- Deliverability expertise: Willing to gain deep understanding of email deliverability, such as email infrastructure, ISP behavior, and anti-spam regulations. Familiarize and master the use of email deliverability tools, such as Google Postmaster tools, SNDS, Spamhaus and many more.
- Excellent communicator who can resolve issues quickly, align cross-functional teams, and deliver clear training to raise deliverability knowledge across the company.
- Impact: Your work will directly help thousands of SMBs.
- Culture: We are a lean, fast-growing team that values Good Design, Trust, and Empowerment. We invest in our people, adapt quickly, and strive to be a great place to work.
- Perks:
- We pay highly competitive salaries + 13th-month bonus.
- Stock options for high contributors—we want you to own a part of our success.
- Professional development package of up to $1,000/year (for courses, books, or conferences).
- Modern office with top-notch equipment (MacBook Pro).
- Comprehensive healthcare package (Annual health check, Vaccine, Premium Health Insurance)
- Flexible working hours with a standard 5-day workweek.
Top Skills
What We Do
Flodesk makes simple, intuitive software tools to help entrepreneurs grow their businesses. You can use it to design and send on-brand marketing emails; sell online with beautiful sales pages, online payments, and instant product delivery—all in one place; publish opt-in forms to grow your list, and build powerful email automations
