The Delinquency Specialist I position is responsible for processing delinquencies for homeowners associations. This is an accounting support position in a fast paced centralized accounting services environment providing financial services to community associations throughout North America.
Job Duties and Responsibilities:
Duties include but are not limited to:
- Set up and maintain delinquency statuses.
- Implementing delinquencies on a structured systematic approach per Association policy.
- Understand and explain account activity.
- Generate delinquency notices, export, and upload file to Print House.
- Review and approve Print House proofs.
- Prepare Lien and Release of Lien Notifications.
- Prepare attorney/collection agency packages.
- Enter reimbursable charges.
- Point of contact for collection attorney or agency.
- Interact with branch staff on status of accounts.
- Complete delinquency activities per policies, such as lien filings, title searches, and credit bureau filings.
- Manage late fees and late interest set up by branch in C3 association.
- Other duties as assigned.
- Perform calculations and analysis used in basic accounting.
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Knowledge of general office equipment (copier, fax, phone systems, etc.).
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Interpretation and completion of verbal and/or written instructions at a proficient level.
- Self-motivated, proactive, detail oriented and a team player.
- High School Diploma or GED Required
- 0 - 3 years of directly related or closely related experience
Skills Required
- High School Diploma or GED
- 0–3 years of directly related or closely related experience
- Basic accounting calculation and analysis skills
- Proficiency with Microsoft Office products, including Word, Excel, and Outlook
- Knowledge of general office equipment
- Proficiency in business correspondence, including grammar, structure, punctuation, and spelling
- Professional phone, interpersonal, written, and verbal communication skills
- Professional customer service skills
- Ability to interpret and complete verbal and written instructions
- Self-motivated, proactive, detail-oriented, and able to work as part of a team
What We Do
With more than 200 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
