Delegated Authority Manager

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This role will be based in London, UK and you are required to have the necessary right to work details prior to application.

Purpose of Job

Oversee and manage the operation of the Delegated Authority Framework for The Hartford International (HIG), working with key stakeholders to ensure the process remains up to date and effective

Reporting Relationships

• Reports directly to the Underwriting Performance Manager

• Supervisory responsibility for the Delegated Authority Analysts

• Works closely with the GS Underwriting Team

• Member of Delegated Underwriting and Claims Committee and Underwriting and Claims Committee

Job Responsibilities & Competence

• Work with the International Product & Underwriting Quality Lead to ensure Delegated Authority procedures remain current, effective, and aligned to Lloyd’s requirements, regulatory expectations, and internal underwriting governance and risk appetite

• Own and oversee the end-to-end approval and onboarding process for Delegated Authority arrangements, ensuring compliance with defined standards, with clear tracking, escalation, and resolution of outstanding actions

• Develop, maintain, and execute a risk-based Coverholder audit plan, ensuring audit findings are reviewed, challenged where appropriate, and remediation actions are tracked to completion with clear accountability

• Ensure timely receipt, completeness, and accuracy of delegated data (e.g. bordereaux and exposure data) in collaboration with Operations, including enforcement of escalation protocols for late, incomplete, or poor-quality submissions

• Oversee the effective use and governance of Lloyd’s systems (e.g. Atlas, DAM, DCOM), ensuring required tasks, approvals, and compliance activities are completed accurately and within required timeframes

• Produce and continuously enhance management information and exception reporting for DUCC, including clear articulation of data gaps, control breaches, performance issues, and emerging reputational or regulatory risks

• Lead ongoing monitoring of Delegated Authority arrangements, including:

  • Performance against business plans and risk appetite

  • Resolution of subjectivities and post-inception changes

  • Identification and management of underperforming or high-risk Coverholders

• Support for renewal, remediation, suspension, or termination decisions

• Strengthen and maintain a robust control and monitoring framework, moving from tactical/manual processes to more structured, repeatable, and auditable controls

• Collaborate with Operations, Finance, and Actuarial to ensure effective EPI monitoring, credit control, and financial oversight, supporting portfolio performance management

• Manage, coach, and develop Delegated Authority Analysts, acting as a technical escalation and referral point, and ensuring consistent execution of DA processes and controls

• Provide subject matter expertise and advisory support to Underwriting teams on Delegated Authority business, including structure, risk assessment, governance requirements, and regulatory expectations

• Support and contribute to strategic and transformation initiatives relating to Delegated Authority, including process improvement, audit remediation, system enhancements, and reporting development

• Build and maintain effective relationships with key stakeholders, including Underwriting, Operations, Risk, Compliance, Lloyd’s, regulators, brokers, Coverholders, and auditors, ensuring transparent communication and issue resolution

• Represent the business at relevant market forums, committees, and industry events, maintaining awareness of market developments, regulatory changes, and best practices in Delegated Authority oversight

Qualifications and Capabilities

• Knowledge of general insurance and its underlying principles

• Ability to develop and sustain relationships with internal and external customers

• Ability to prioritise and organise workload and follow through on tasks/projects

• Team player with ability to work on a stand-alone basis

• Good communication skills and ability to deliver technical training

• Logical, analytical and resourceful with good attention to detail

• Strong IT Skills – MS Office, Excel in particular, underwriting systems (Subscribe), bordereaux management tools, document repository and workflow systems, Lloyd’s tools (Atlas, Crystal, BARS, AIMS)

• Significant progress towards ACII preferred

Experience

• Must have experience in delegated authority business, preferably working in an insurance company or Lloyd’s Syndicate in a role with responsibility for Delegated Authority oversight.

• Experience of working in an office environment, often under some pressure

• Experience of identifying and implementing process improvements

• Experience of working to deadlines and managing other’s priorities.

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