The Role
Company Overview
At VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth partners in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.
VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.
Who We Are
We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations.
We strive to live our values every day and, in every way, and are looking for others who feel the same way:
How will you make an impact in this role?
As a Defect Triage Coordinator, you’ll be the first line of analysis for internal production bug reports. This role acts as the primary liaison between our Support team and Development teams, ensuring that reported defects are thoroughly reviewed, accurately reproduced, and appropriately prioritized. You will assess the nature of each issue, determine whether it's a software defect, configuration problem, or functioning as designed, and help guide it to the correct team for resolution.
This position plays a vital part in improving turnaround time, reducing noise for engineers, and increasing our support team efficiency.
What will you be doing on a day-to-day basis?
Top Candidates will demonstrate the following:
This is a full-time, in-office position in our Atlanta, GA office. There are no expectations of travel.
We stand behind our colleagues and loved ones with benefits and programs that support one another’s holistic well-being. That means we prioritize physical, financial, and mental health through each stage of life. VersiTech benefits include:
This position is ideal for a detail-oriented professional who enjoys problem-solving, working cross-functionally, and ensuring high-quality software solutions. If you're passionate about quality assurance and technical support, we encourage you to apply!
VersiTech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position.
At VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth partners in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.
VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.
Who We Are
We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations.
We strive to live our values every day and, in every way, and are looking for others who feel the same way:
- We are ALL IN: committing wholeheartedly to a single vision and focused to achieve success for ALL involved - our employees, our partners, our vendors, our communities.
- We are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectives.
- We DARE TO BE DIFFERENT: embracing a culture of fun and approachability, prioritizing our partners and team members first.
How will you make an impact in this role?
As a Defect Triage Coordinator, you’ll be the first line of analysis for internal production bug reports. This role acts as the primary liaison between our Support team and Development teams, ensuring that reported defects are thoroughly reviewed, accurately reproduced, and appropriately prioritized. You will assess the nature of each issue, determine whether it's a software defect, configuration problem, or functioning as designed, and help guide it to the correct team for resolution.
This position plays a vital part in improving turnaround time, reducing noise for engineers, and increasing our support team efficiency.
What will you be doing on a day-to-day basis?
- Review incoming production defect tickets submitted via Jira or internal support channels.
- Reproduce and validate reported issues, gathering supporting evidence (logs, screenshots, reproduction steps).
- Analyze each issue to determine severity, impact, and priority.
- Identify whether the issue is a bug, configuration problem, or expected behavior.
- Collaborate with development leads and product managers to assign valid defects to the appropriate team.
- Track the status of defects and escalate blockers or urgent issues to the appropriate stakeholders.
- Communicate clearly with the Support team on the outcome of triage activities, next steps, and timelines when appropriate.
- Maintain documentation for triaged issues, resolution patterns, and common troubleshooting workflows.
- Spot trends in recurring issues and suggest upstream improvements where appropriate.
- Assist with hotfix and patch validation coordination as needed.
- Work directly with developers and explain issues to them.
- Are detail-oriented, curious, and persistent when isolating and reproducing issues.
- Know how to distinguish between technical defects and non-issues like user error or misconfiguration.
- Communicate clearly and tactfully with both technical and non-technical audiences.
- Enjoy solving puzzles and improving clarity for teams downstream.
- Stay organized and calm when multiple urgent tickets are in play.
Top Candidates will demonstrate the following:
- Experience working in a support, QA, or technical coordination role.
- Familiarity with issue tracking tools like Jira; ability to write clear ticket comments and steps to reproduce.
- Basic knowledge of software development concepts, Agile workflows, and bug lifecycle management.
- Comfort navigating logs, test environments, and application behavior across different OS platforms (Windows, Android, iOS).
- Industry experience in POS, payments, or hospitality tech is a strong plus.
This is a full-time, in-office position in our Atlanta, GA office. There are no expectations of travel.
We stand behind our colleagues and loved ones with benefits and programs that support one another’s holistic well-being. That means we prioritize physical, financial, and mental health through each stage of life. VersiTech benefits include:
- Competitive base salaries
- Unlimited vacation policy (with manager approval), plus 7 major holidays
- Fully covered Employee-only coverage for medical, dental and vision insurance
- 401(k) program with available company match
- Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
- Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
- Marketplace Care Teams to provide emotional and spiritual support for our employees
- Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
- Career development and training opportunities
This position is ideal for a detail-oriented professional who enjoys problem-solving, working cross-functionally, and ensuring high-quality software solutions. If you're passionate about quality assurance and technical support, we encourage you to apply!
VersiTech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position.
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The Company
What We Do
At VersiTech, we specialize in crafting technology solutions that power the present and pave the way for the future. With distinct yet interconnected divisions in merchant processing and restaurant POS systems, we deliver an all-encompassing suite of services to help businesses grow. From facilitating seamless transactions with BOLD to transforming the point-of-sale experience with Tonic, our solutions are designed to meet the unique demands of your business. Grounded in a philosophy of constant innovation and enduring partnerships, VersiTech is not just a service provider - we're a strategic ally committed to your long-term success.
