The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
Job Description
The Default Specialist is responsible for maintaining and monitoring delinquent accounts of Main Street Renewal’s residents, following up on resident default occupancy and bounced or returned checks. Aspects of this position will include but not limited to, speaking to residents with outdated accounts, pushing to get payment of outstanding balances, posting payments to accounts, resolving customer billing issues, reducing accounts receivable delinquency, and verifying occupancy. The Default Specialist reports to the Default Supervisor.
Essential Functions
- Reviewing resident delinquent accounts eligible for eviction.
- Coordinate legal notice delivery via mail, email or required delivery method upon local municipality laws.
- Manage multiple portfolios of default cases and ensure their completion and status to given KPI’s.
- Communicate with local attorneys to ensure a collaborative working environment and expedite the default process.
- Communicate and collaborate with local branch representatives regarding payments and resident options.
- Post any legal or related chargebacks to the resident’s ledger in the designated resident database.
- Performs other duties as assigned.
Our full-time employee benefits include:
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A competitive and comprehensive benefits package.
What We Do
The Amherst Group ("Amherst") is a diversified data-driven investment management platform at the crossroads of global capital markets and U.S. real estate, offering strategies up and down the real estate capital stack. As of December 31, 2023, Amherst manages $18.5 billion deployed across real estate debt and equity strategies in mortgage-backed securities, commercial real estate, and single-family residential.
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