Default Reporting Analyst

Summary:

The Analyst, Default Reporting II will provide data and analytical support to the Default Reporting team and Senior Leadership of Freedom Mortgage’s Servicing line of business. Will assist team members with developing and maintaining reporting documents, provide on the job training, interrogate conduct control reporting, and evaluate process for best practice to ensure a high level of data integrity as reported to the agencies. Management of daily, weekly, and monthly reporting to FHA, VA, Fannie Mae, Freddie Mac, USDA, and Private Mortgage Insurance Companies through various methods of communication. Will also be responsible for managing changes to investor/insurer reporting guidelines. Review all exceptions and partner with default business units to clear exceptions and ensure accurate reporting. Drive process improvement to eliminate manual intervention and extensive loan level reviews. Demonstrated leadership abilities by creating an inspiring a team environment with an open communication culture, while pursuing educational leadership courses.  Listen/learn, communicate clearly, be a role model, take responsibility, be motivated, and collaborate with other

Essential Job Duties and Responsibilities:

• Capable of performing Default Reporting functions for all investor/insurers portfolios.

• Capable of understanding, reviewing, and clearing investor/insurers exception reports within required timeframes.

• Perform loan level review and research as necessary.

• Responsible for managing timely and accurate reporting for accounts that are in default to the various investors and insurers.

• Assist in retrieving, saving, and converting daily reports for the team.

• Responsible for working with other default areas (ie, Loss Mitigation, Bankruptcy, Foreclosure, Collections, REO, Claims.,) to ensure a smooth process, accuracy of information reported to the various investors and insurers.

• Serve as primary point of contact to internal and external parties for escalations related to one or more business functions in pre/post foreclosure areas to minimize reputational impact to Freedom Mortgage and ensure optimal resolution for business unit.

• Conduct quality review of portfolios to ensure compliance of the investor/insurer guidelines.

• Responsible for ensuring compliance with directives, both verbal and electronic, from regulatory agencies, CFPB, GSE’s, investors and insurers for Default Services functional work groups.

• Collaborate with management to provide feedback about problem areas and any conditions that may adversely affect established company goals.

• Develop and maintain reporting for servicing department exception processing.

• Monitor and analyze routine reports to identify servicing gaps or opportunities for improvement.

• Perform as the lead in conducting testing as related to new initiatives, code crosses and enhancements.

• Provide analytical support in reviewing various scorecards to determine irregularities and trends.

• Cross train other team members as needed.

• Ability to apply basic math skills to analyze data or create dashboards/scorecards.

• Accountable for performing all duties in accordance with company policies and procedures and state and federal laws.

• Establish and foster a work culture at all levels within the operation, which is positive, collaborative, respectful, optimistic, and capable of driving long term operational sustainability.

• Work with management to develop and implement new or revised processes and guidelines and realize process efficiencies and potential gaps created within Default Reporting department.

• Cross train other team members as needed.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong skills in Excel (VLOOKUP’s & Excel formulas).

• Must be a team player with strong attention to detail and able to work independently.

• Excellent critical thinking & problem solving.

• Fast learner, able to embrace new ideas and thrive in a fast-paced environment.

Education and/or Experience:

• Bachelor's Degree preferred.

• Five years Mortgage Servicing experience.

• Previous knowledge of mortgage servicing default is extremely helpful.

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are general, and may require understanding of broader set of issues but typically are not complex. May require familiarity with the financial/mortgage (or job-specific) industry. Problems require understanding of other job areas.  Problems are typically solved through drawing from prior experiences, with analysis of the issue.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.