Default Management Accounts Payable Supervisor

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Default Management Accounts Payable Supervisor is a key leadership role within the Default Management organization, responsible for overseeing the timely, accurate, and compliant payment of expenses associated with pre-foreclosure, post-foreclosure, bankruptcy, loss mitigation, REO, legal, and vendor-related activities. This position leads the Accounts Payable team supporting Default operations, ensuring adherence to investor, regulatory, and company requirements while driving operational excellence and scalability.

Reporting directly to the Director of Foreclosure, the Supervisor manages the end-to-end invoice processing function through the ICE invoicing platform, overseeing workflow management, staff performance, and service-level adherence. The role is accountable for monitoring key performance indicators (KPIs), identifying process improvement opportunities, and implementing automation strategies that enhance efficiency, accuracy, and controls.

The Supervisor partners closely with Default Operations, Accounting, Finance, Vendor Management, and other cross-functional stakeholders to ensure the accurate payment, reconciliation, and reporting of default-related expenses. Serving as a critical liaison between Default Operations and Finance, this position supports the financial integrity of the default servicing portfolio while enabling operational growth and scalability.

A primary focus of the role is the evaluation, optimization, and continuous enhancement of invoice workflows within the ICE platform, including the development and implementation of automated approval rules designed to reduce manual processing, minimize exceptions, strengthen controls, and improve overall operational efficiency.

Additionally, the Supervisor oversees reconciliation activities related to the loan-level default ledger (TBB2), ensuring accurate accounting of invoice payments, vendor refunds, and investor reimbursements. The role is responsible for ensuring timely and accurate reconciliation of accounts for loans exiting default through payoff, reinstatement, modification, foreclosure sale, or other resolution events.

Compensation

This role is an exempt position with a targeted salary range of $73,179 to $102,908 annually.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Supervise and manage a team responsible for invoice processing and default ledger reconciliation activities.
• Establish clear performance expectations and monitor productivity, accuracy, and timeliness against defined KPIs.
• Coach, develop, and hold team members accountable to quality and compliance standards.
• Participate in hiring, training, performance management, and employee development.
• Oversee end-to-end invoice lifecycle within the ICE invoicing platform, including intake, validation, approval, and payment.
• Monitor daily, weekly, and monthly invoice volumes, aging, and exception queues.
• Ensure invoices are reviewed, approved, and paid in accordance with investor, regulatory, and internal guidelines.
• Partner with business stakeholders to resolve escalations and complex invoice discrepancies.
• Review and evaluate current invoicing rules and workflows within ICE to identify opportunities for increased efficiency.
• Develop and implement auto-approval rules and exception handling strategies to reduce manual processing and improve scalability.
• Partner with business analysts and technology teams to enhance system functionality, reporting, and controls.
• Drive continuous improvement initiatives focused on cycle times, error reduction, and cost efficiency.
• Oversee reconciliation of the loan-level default ledger (TBB2), ensuring accurate tracking of Invoice payments, Vendor refunds, Investor reimbursements.
• Ensure timely and accurate reconciliation for loans exiting default (paid in full, reinstated, or modified).
• Investigate and resolve discrepancies between servicing systems, general ledger, and vendor records.
• Develop and analyze reports to track team performance, invoice processing metrics, and reconciliation status.
• Monitor key operational KPIs (e.g., cycle time, exception rates, backlog, reconciliation aging).
• Provide regular reporting and insights to the Foreclosure Director and senior leadership, including trends, risks, and improvement opportunities.
• Ensure all processes adhere to investor guidelines, regulatory requirements, and internal policies.
• Maintain strong internal controls over invoice approval, payment authorization, and reconciliation processes.
• Support audit requests and provide documentation demonstrating compliance with established procedures.
• Update and maintain procedural documentation related to invoicing and reconciliation workflows.

Qualifications

• Bachelors Degree directly related to the position or equivalent, required.
• Bachelor’s Degree in Accounting, Finance, Business Administration, or related field preferred, or equivalent experience.
• A combination of education and experience may be considered in lieu of the Bachelor’s degree.
• Minimum seven years mortgage servicing experience, with strong exposure to default operations (pre-foreclosure, post-foreclosure, bankruptcy, loss mitigation. REO and property preservation).
• Prior experience in accounts payable, invoicing, or financial reconciliation required.
• Minimum three years supervisory or leadership demonstrated experience managing and developing teams in a metrics-driven environment.
• Strong analytical skills with the ability to identify trends, discrepancies, and process improvement opportunities.
• Advanced proficiency in Excel and reporting tools; ability to interpret and present KPI data.
• Highly detail-oriented with strong organizational and time management skills.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment.
• Strong communication and collaboration skills across operational and corporate functions.
• Continuous improvement mindset with focus on automation, scalability, and efficiency.
• Experience with ICE Mortgage Technology systems or similar invoicing platforms strongly preferred.
• Strong understanding of default-related expense management and investor reimbursement processes.
• Knowledge of mortgage default servicing processes and expense management.
• Understanding of investor reimbursement requirements and claim filing processes.
• Strong leadership and team development skills.
• Attention to detail and commitment to accuracy.
• Ability to identify process improvements and implement best practices.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person.
• Integrity - Do and say what's right.
• Respect - Treat others with dignity.
• Collaboration - Listen and work together.
• Learning - Seek knowledge and strive for improvement.
• Excellence – Deliver the unexpected.

Supervision

Job Scope: Oversees a discrete department or functional area; Executes the operational plan and leads operations of a single large function/program or multiple smaller functions/programs.

Complexity: Problems encountered are limited to area/unit and are varied and require investigation, analysis, and review of professional/organizational standards; general precedents may exist to guide resolution.

Impact: Decisions and actions have a major impact on the outcomes of the department, projects, and programs; Has a direct and significant impact on the business and/or operations of major segments of the organization.

Interaction/Supervision: Generally manages staff with direct reports; responsible for complete oversight of people management of the area, including staffing, hiring, termination, and discipline, sets performance standards, evaluates staff, and makes pay decisions; accountable for staff development and training, etc.

Direct Reports: 4-6

Requirements

• Work is primarily sedentary; mobility in an office setting.
• Ability to operate standard office equipment and keyboards.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Travel 5% or less.
• Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
• Work is primarily performed during the business week, Monday - Friday; occasional night or weekend may be necessary.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: DEFAU018312