Identify and manage Accounts Receivable deductions through research and resolution while ensuring contract compliance. Analyze customer matters such as merchandise, service, and billing concerns with a focus on preemptively resolving issues ensuring superior customer service, minimizing invoice payment deductions and compliance with customer contractual obligations.
Essential Duties and Responsibilities
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:
- Report, track and analyze claims and deductions to invoice payments.
- Coordinate and facilitate monthly deductions meetings.
- Obtain supporting documentation for customer deductions and update all relevant fields on the dispute in both Customer Relationship Management (CRM) as well as the ERP system.
- Research and follow through with timely resolution of claims by identifying the root causes of deductions and working with internal partners to resolve issues leading to deductions.
- Partner with Collector to efficiently co-manage customers’ accounts.
- Prepare reports and analysis to determine compliance, trends, and root causes of customer issues.
- Establish and maintain strong working relationships with customers and all functional groups essential to accomplish objectives.
- Collaborate with Sales Representatives on post-sales customer visits to review customer comments, feedback, and requirements.
- Assist in company-wide deduction management efforts; including collections related to deductions.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Associate degree (A.A) or equivalent from a two-year College or technical school; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
- A minimum of two (2) years of related customer service and accounts receivable experience.
- Intermediate level of experience in Microsoft Applications including: Excel, Word, and Outlook.
- Ability to read and interpret detailed instructions and correspondence including documents such as contracts and procedure manuals.
- Demonstrate superior communication skills, including the ability to communicate information in verbal and written form to internal and external customers.
- Possess strong interpersonal, negotiation, problem solving and organizational skills.
- Proficient analytical skills including the ability to add, subtract, multiply, and divide using whole numbers and decimals; and the ability to computer percentages.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Associate degree or equivalent education/experience (A.A. or two to four years related experience)
- Minimum of two (2) years related customer service and accounts receivable experience
- Intermediate experience with Microsoft Excel, Word, and Outlook
- Experience using Customer Relationship Management (CRM) systems and ERP systems
- Ability to read and interpret contracts, procedure manuals, and detailed correspondence
- Strong verbal and written communication skills
- Proficient analytical and basic math skills, including percentages
- Strong interpersonal, negotiation, problem-solving, and organizational skills
What We Do
Since its inception in 1932, Rocky Brands, Inc. (NASDAQ: RCKY) has grown into a global enterprise with distribution to more than 70 countries. The Global Headquarters, located in the historic town of Nelsonville, OH employs about 400 residents, with more than 2,800 employees worldwide, including offices in Westwood, MA, our own factory in Rock Island, IL and several international locations. The global Rocky Brands team operate in offices and facilities in Canada, China, Australia, United Kingdom, Puerto Rico, Dominican Republic and more. At Rocky Brands, Inc., we design, develop, manufacture and market premium quality footwear and apparel. We are focused on growing our brands through product innovation, targeted sponsorships and social interaction with our consumers. We market compelling brands with innovative product lines that enhance consumers’ life experiences, resulting in a lifetime loyalty to Rocky Brands, Inc. The Rocky Brands family of brands includes Rocky®, Georgia Boot®, Durango®, The Original Muck Boot Company®, XTRATUF®, Servus®, NEOS®, Ranger® and Lehigh Outfitters®. Our vision is to become a global leader in the apparel and footwear markets with increasingly profitable organic sales growth.
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