Dedicated Sales Support Specialist

Work Schedule

Environmental Conditions

Job Description

Location: Grand Island, NY or Rockford, IL. Relocation assistance is NOT provided. 

*Must be legally authorized to work in the United States without sponsorship.

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work:

Thermo Fisher Scientific is seeking a highly motivated and detail-oriented Sales Support Specialist to provide exceptional administrative and operational support to a designated group of BID sales teams. In this role, you will serve as a key resource for sales representatives, customers, and internal partners, ensuring seamless order management, outstanding service, and timely resolution of inquiries. This position requires strong problem-solving skills, impeccable accuracy, and the ability to manage multiple priorities in a fast-paced environment.

A day in the Life:

• Manage all administrative functions for assigned BID sales teams, including:
  • Order entry
  • Complaint resolution
  • Backorder and open order management, including proactive customer communication and alternative SKU recommendations
  • Quote and order research and resolution
  • Acting as liaison between sales/customers and internal teams such as Triage, Ecom, B2B, CAM, Product Management, Technical Support, Customs, Credit & Collections, Service, Price Maintenance, and other divisions
  • New representative onboarding
• Respond promptly and professionally to incoming telephone and email inquiries and orders from Sales Representatives.
• Proactively organize and lead internal and external conference calls via WebEx to address and resolve customer or sales-related issues.
• Provide exceptional customer service to support front-line sales representatives in their daily activities.
• Ensure adherence to company and departmental goals and performance standards.
• Prepare and provide all necessary documentation required to meet shipping and compliance requirements (e.g., Material Safety Data Sheets, Certificates of Analysis, custom order documentation).

Keys to Success:

Education

• High school diploma or equivalent required. Bachelor’s degree in Business Administration or a scientific field preferred.

Experience

• 2+ years of related customer service experience, including order entry systems and processes.
• Excellent written and verbal communication skills are required.
• Demonstrated judgment, tact, and diplomacy when interacting with internal and external stakeholders; ability to handle confidential or proprietary information.
• High level of accuracy and attention to detail.
• Experience working on complex assignments, requiring strong decision-making and problem-solving abilities.
• Ability to work independently with strong organizational skills, initiative, and a positive, proactive attitude.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong working knowledge of systems and tools relevant to Customer Service and Sales Operations.
• Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment.
• Flexibility to work beyond standard business hours as needed; some holiday coverage may be required.

BENEFITS:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards