Dedicated Overnight Manager

Dedicated Overnight Manager

The central mission of a Dedicated Overnight Manager is to successfully execute our daily freight plan overnight through creative problem solving and effective management of the drivers and partnership with our carrier partner. This role works primarily between the customer, drivers, and carrier partner teams to ensure successful freight coverage and our drivers / customers receive the best possible experience.

Key Responsibilities:

• Effective management of driver and customer needs to ensure a successful overnight operation.
• Think strategically around customer problems to deliver our value proposition(s).
• Address any questions/issues that occur during time of pickup through delivery.
• Work with customers to accurately set all pickup and delivery appointments.
• Work with carrier partner team and customer to ensure all freight is serviced on time.
• Achieve daily goals assigned by management and oversee that daily goals are being met.
• Develop understanding all customer information and needs to accurately provide the best service.
• Understand all functionality within our company's system to accurately perform all dispatch operations.
• Maintain accurate system information.
• Accurately providing proof of delivery or bill of lading on each assigned order upon request.
• Required to be on call as requested by management.
• Ensure all office property (including laptop and cell phone) are taken care of.
• Flexibility to change to provide the best office structure to meet business needs.

Evaluations:

• Delivering first class customer service.
• Creative problem solver.
• High attention to detail.
• Goal oriented and motivated.
• Teamwork.
• Positive Attitude.
• Punctuality and Reliability.
• Hard work ethic and quality performance.
• Strong communication skills.
• Adaptability and flexibility.
• Ability to multitask and prioritize.
• Intermediate Microsoft Application knowledge.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Experience: 1+ years management experience. Transportation experience preferred but not required. Willing to train the right candidate.