Dedicated Operations Technical Account Manager (TAM) - Red Hat Platform

Red Hat's North American Public Sector Customer Success team is looking for an experienced, enterprise-level system engineer to join us as a Dedicated Operations Technical Account Manager (DO-TAM) in Tampa, FL.  

 In this role, you will work with a key government customer to provide hands-on "Day 2" operational support, administration, and integration guidance for Red Hat OpenShift Container Platform. 

This is a fully onsite position. You will act as a dedicated resource supporting the customer's environments, facilitating collaboration with their other vendors, and act as their champion within Red Hat.

What You Will Do:

• Execute Day 2 Operations: Provide hands-on administration, integration support, and maintenance for the customer's Red Hat core infrastructure, specifically Red Hat Enterprise Linux (RHEL), Red Hat Satellite, and Red Hat Identity Management (IdM), ensuring platform stability and successful upgrades.

• Platform Management & Optimization: Assist in the design, development, and maintenance of Standard Operating Environments (SOEs). Utilize Red Hat Satellite for efficient provisioning, subscription management, content views, and automated patching across the enterprise.

• Proactive Issue Prevention: Perform technical reviews, system health checks, and share knowledge to proactively identify and prevent issues before they impact mission-critical operations.

• Customer Advocacy: Gain a deep understanding of the customer's technical infrastructure, hardware, and strategic goals to serve as their primary advocate within Red Hat.

• Cross-Functional Collaboration: Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex technical OS, deployment, and identity management issues.

• Guidance & Strategy: Provide advice and guidance to customers about their current and future Red Hat products, specifically focusing on OS lifecycle management, infrastructure scaling, security compliance, and identity governance.

• Case Management: Manage customer cases, maintain clear and concise case documentation, and deliver value to customers by documenting and sharing learnings through a defined knowledge management process.

• On-Site Presence: Perform duties physically on-site at the customer's facility located in Tampa, FL acting as a seamlessly integrated extension of their IT operations team.

Required Skills

• Citizenship: US Citizenship Required.

• Security Clearance: TS/SCI

• Platform Proficiency: Expert-level knowledge of Red Hat Enterprise Linux (RHEL) and Red Hat Satellite, including experience with bare-metal and virtualized installation, upgrading, troubleshooting, and large-scale OS lifecycle management.

• Infrastructure Concepts: Deep understanding of configuration management, system provisioning, network configuration, and Linux security/compliance baselines (e.g., STIGs).

• Scripting & Version Control: Proficiency in Bash or Python scripting, and familiarity with source code management tools like Git.

• Support Background: Prior experience in a support, system administration, engineering, or quality assurance organization, particularly within the public sector or enterprise environments.

• Communication: Outstanding verbal and written communication skills; ability to convey complex infrastructure concepts to technical and non-technical stakeholders clearly and concisely.

• Agility: Ability to manage multiple issues and projects with an eye for detail and shifting priorities in a high-stakes environment.

• Availability: Willingness to provide after-hours coverage (on-call duty) as mission requirements dictate.

Preferred Qualifications

• Bachelor's degree in a technology-related discipline (computer science, IT, or engineering)

• Red Hat Certified Engineer (RHCE) or Red Hat Certified Architect (RHCA) certification

• Working knowledge of IT automation using Red Hat Ansible Automation Platform.

• Familiarity with containerization concepts and Red Hat OpenShift.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.