The Dedicated Customer Operations Specialist role is responsible for supporting customer needs on site, tendering to carrier, track and trace requirements and issues resolution. The position requires one to operate in the upmost professional manner to customer & carriers, efficiently manage their day with the guidance of their manager and to ensure customers’ expectations are exceeded every day.
Essential Job Functions:
- Build new shipments based on customer specific requirements and standard operating procedures
- Monitors load acceptance and Electronic Data Interface to ensure freight requests are covered
- Coordinates and sets appointments for pick-up and delivery of freight
- Organize the efficient use of our own fleet of Dedicated drivers
- Develop strong carrier relationships to ensure high level of service and communication
- Develop spot and long-term strategies with carriers by identifying their capacity needs and matching those needs with consistent opportunities
- Interact with carrier base, including rate negotiations, shipment requirements, and load tendering
- Obtain and enter carrier quotes and capacity into the system
- Pull tracking updates through partner carrier systems, email and phones then push these updates to external/internal customers Management via Hub’s systems
- Identify potential operational issues and start the resolution process with team members
- Advises team members and Management team about operational issues as requires
- Manage daily operations to positively impact Truck Brokerage KPIs and ensure customer scorecards metrics are met
- Must operate within the Truck Brokerage Rules of Engagement.
- Duties, responsibilities and activities may be assigned or changed from time to time
- Assist with miscellaneous projects as short-term company initiatives arise
Minimum Qualifications:
- Significant customer service or call center experience is required
- Solid understanding of transportation and logistics principles, and supply chain network behavior
- Understanding of the flatbed industry is required
- Experience with DAT, Internet Truck Stop, and other predictive market resources is required
- Display the upmost professional behavior while on site in the facilities with our valued customers
- Must be a self-starter and have the ability to communicate and interface effectively with customers, carriers, and team members in a manner that consistently produces results
- Exhibit problem solving skills with the ability to establish and prioritize workload in order to meet team and company goals using good business judgment.
- Excellent verbal and written communication skills
- Working knowledge of various Microsoft Office products including, but not limited to Excel and Word
Salary: up to $50,000/year base salary + bonus eligibility
This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand
Benefits
We offer a comprehensive benefits plan including:
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind
- Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
- Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
- Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.
Skills Required
- Significant customer service or call center experience
- Solid understanding of transportation and logistics principles and supply chain behavior
- Understanding of the flatbed industry
- Experience with DAT, Internet Truck Stop, and other predictive market resources
- Professional behavior while on site with customers
- Self-starter with strong communication and interpersonal skills with customers, carriers, and team members
- Problem solving skills with ability to prioritize workload and use good business judgment
- Excellent verbal and written communication skills
- Working knowledge of Microsoft Office products including Excel and Word
What We Do
For 50 years, Hub Group has been dedicated to serving customers with innovative, premier supply chain solutions tailored to each client’s needs. We understand your business needs are constantly evolving, so we design transportation solutions to scale and evolve with them. Supported by a powerful asset-backed network of 45,000 53’ intermodal containers, nearly 4,000 drivers, 5,500 trailers and 29 terminals, our transportation solutions are strategically built to drive long-term success. We work with your organization to deliver high-quality service while incessantly refining and improving your supply chain to forge a clearer route ahead. Hub Group provides industry-leading solutions for customers that want better control over costs, higher levels of service and a streamlined approach to their supply chain. Our solutions harness proprietary technology to optimize multimodal networks for customers operating both domestically and across the globe. Through customer-centric strategies and programs, we centralize all communication, management and accountability for your supply chain – allowing you to focus on other areas of your business. Our end-to-end suite of solutions is blended and delivered to customers with a single point of contact, supported by teams that look deeper into supply chains to extract hidden value. We advance sustainability initiatives, provide better visibility and help navigate customers’ businesses towards their unique goals. And on top of that, we remain true to our roots with a culture of service, innovation and integrity. Because we believe the way you do something is just as important as what you do. At Hub Group, we know The Way Ahead.
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