Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Job DescriptionThe Decisioning Manager is a client-facing role responsible for ensuring the delivery, performance, and ongoing value of Experian's decisioning and software platforms for strategic clients. You will partner with account teams, solution engineers, product, and delivery teams to manage platform performance, client satisfaction, and expansion opportunities. You will be the primary point of contact for decisioning-related initiatives, governance, escalations, and roadmap alignment. You will play a critical part in strengthening long-term client partnerships and positioning Experian as a trusted advisor. You will report to the VP, Strategic Sales.
Client Partnership & Decisioning Ownership
- Be the primary decisioning and software point of contact for assigned strategic clients
- Lead regular (monthly) client technical and decisioning reviews focused on platform performance, Service level agreements, roadmap alignment, and business outcomes
- Build trusted relationships across multiple levels of the client organization
- Be the first and ongoing point of contact for client escalations, overseeing issue management, communication, and resolution
- Protect and expand core decisioning platforms by ensuring value realization and client satisfaction
Platform Delivery, Governance & Operations
- Oversee decisioning platform implementations and post-production support to ensure delivery of client commitments
- Ensure client requirements are clearly defined and followed by solution engineering, delivery, and product teams
- Operate as a liaison between clients, Solution Engineers, Delivery teams, Product, and EGOC to translate client needs into actionable outcomes
- Monitor platform performance and communicate potential service disruptions
- Manage client communications, root cause analyses, and periodic Service level agreement reviews
- Facilitate completion of client technical questionnaires related to decisioning software
- Lead model governance activities, including attributes documentation, updates, and approvals
- Facilitate software audits and continuity of business planning
Strategic Growth & Commercial Enablement
- Partner with account teams to identify opportunities to expand existing decisioning and fraud solutions and uncover new revenue opportunities
- Contribute to forecasting based on client activity, roadmap, and demand
- Support accurate billing of services as a second line of defense in partnership with the account team
- Client point of contact for technology transformation initiatives related to decisioning platforms
Communication, Enablement & Advocacy
- Develop and maintain client communication plans post-delivery
- Facilitate client training for Decisioning and Fraud solutions
- Communicate complex decisioning concepts to both technical and non-technical stakeholders
- Represent the voice of the customer internally to influence product and solution enhancements
- 7+ years experience managing enterprise decisioning, analytics, or software solutions in a client-facing role
- Experience with decisioning platforms, data-driven models, fraud, and analytics solutions
- Experience managing client environments and cross-functional teams
- Experience leading client escalations, governance, and service management activities
- Experience protecting core revenue and supporting solution expansion
- Balance strategic planning with hands-on execution
- Experience with learning, influence, and leadership development
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
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What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
