Debt Recovery Performance Insights Analyst

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

TDX Group, an Equifax company, specialises in using data and technology to help businesses manage debt recovery. We act as an intermediary, providing software platforms and data-driven insights to connect creditors (like Banks, UK Government and Utility companies) with debt collection agencies. The core of our business is to make the debt collection process more efficient and effective for their clients while ensuring fair treatment for consumers.

We are seeking a talented Debt Recovery Performance Insights Analyst to join our collaborative Data & Analytics community. In this role, the successful candidate will be pivotal in driving the performance of our clients’ portfolios, focusing on delivering superior collections, recoveries, and customer outcomes. This position involves working closely with a range of internal stakeholders and external clients to develop and deliver data-driven initiatives that enhance our recovery capabilities and shape industry best practices.

What You Will Do
As a Performance Insights Analyst, you will be at the heart of our mission to leverage data for better results. Your key responsibilities will include:

• Analytical Insights: Design and deliver compelling analytical insights to a diverse audience of internal stakeholders and external clients.
• Capability Enhancement: Identify and act on opportunities to enhance our recoveries capabilities through data-driven decision-making across both public and private sector clients.
• Customer Outcomes: Proactively monitor and improve customer outcomes through sophisticated data management and analysis.
• Process Improvement: Shape and implement new standards and processes that will empower and streamline recoveries performance management.
• Collaboration: Collaborate with and provide expert support to team members, internal colleagues, and external clients on all matters related to recoveries performance.

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What Experience You Need
We are looking for a candidate with a strong analytical mindset and a proactive approach. The essential skills for this role are:

• Analytical Skills: Excellent problem-solving and analytical skills, combined with a keen attention to detail.
• Business Acumen: The ability to translate complex business objectives into a clear and actionable analytical agenda.
• Technical Proficiency: Hands-on experience with database environments and dataset manipulation using analytical software such as SQL, Python, R, or Excel.
• Communication Skills: Strong interpersonal and relationship-building skills, with the confidence and ability to influence others effectively.
• Time Management: Proven experience in delivering high-quality output to tight deadlines in a fast-paced environment.

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What Could Set You Apart
While not essential, the following qualifications and experiences would be highly advantageous:

• A Bachelor’s degree (or equivalent) in a numerical subject such as Mathematics, Statistics, Economics, or a related field.
• Previous experience in designing, delivering, and continuously improving collections and recovery strategies.

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
 

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