Job Title: Debt Recovery Officer
Salary: £30,219 - £33,819 per annum
Grade: C
Fixed-Term Contract 12 months
37 Hours per week
Situated on the River Thames, Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses.
Thurrock’s Debt Management Team is a highly recognised services having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012 and achieved a Bronze Award in 2013.
The team are currently looking for a Debt Recovery Officer to join this dynamic team. You would be involved in collection of personal and commercial debt totalling over £230m per year. We make collections on services such as Revenues and Benefits, Non-Domestic Rates, Trade Waste and Sundry debts. You will have a portfolio of accounts which will require a variety of contact streams including telephone calls, written enquiries, emails, face to face visits and attendances to Court.
The ideal candidate will have:
- Confidence to be able to manage difficult conversations
- A knowledge debt collection processes
- A full knowledge and understanding of the Thurrock Fair Debt Policy
- Experience using negotiation skills
- Experience of communicating with members of the public.
Benefits of Working with Us
At Thurrock Council, we value our employees and offer a comprehensive benefits package. In return for your time and commitment, we offer:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable to the role)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
DBS Check: At Basic level is required for this post
Important Dates
Closing Date (Redeployment Only): 1st October 2026
Closing Date (Internal & External): 11th October 2026
Interview Date: To Be Confirmed
Additional Information
To view the Job Profile and Person Specification, please follow the link below:
Download Job Profile (PDF Document)
Why Thurrock?
Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.
Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.
This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.
Our location
Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.
We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.
Thurrock is just half an hour journey away from the centre of London by train and well connected by road.
Staff benefits
We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.
Further information can be found here Employment benefits | Working for the council | Thurrock Council
Equality, Diversity & Inclusion
Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.
We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
For further information about Thurrock Council please visit our website: Thurrock Council
Skills Required
- Confidence managing difficult conversations
- Knowledge of debt collection processes
- Knowledge and understanding of the Thurrock Fair Debt Policy
- Negotiation skills
- Experience communicating with members of the public
- Basic DBS check
What We Do
Thurrock Council is the local government authority for the Thurrock area, providing essential public services. Its responsibilities include managing local public transportation and bus services, as well as offering specialized support and professional training to educational institutions through Thurrock Services for Schools and Thurrock Traded Services.
