The Alpega Group is looking for a
Debt Mediation Specialist who is Polish and Spanish speaking. This role will be part of the Customer Service Organization (Carriers) team. This role will be based in St. Cugat del Valles, Barcelona, Spain.
WHO ARE WE?
The Alpega Group is a leading and rapidly growing software company that offers modular solutions to manage end-to-end transportation and enable our customers to achieve more sustainable transportation processes, with over 35 years in the industry.
As part of the Group, Alpega Freight Exchange offers our freight exchange services through Teleroute, Wtransnet, and 123Cargo.
What can you expect?
- Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies.
- Monitoring open mediation cases through weekly and monthly reports.
- Monitoring default customers.
- Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers.
- Monitoring the notified payment guarantees through weekly and monthly reports.
- Meet defined department goals and activity metrics.
- Perform other assigned tasks and duties necessary to support the Mediation Department.
We do have a match if you bring the following
- Previous experience working in customer support with debt mediation or incident management
- Native level of Polish
- Advanced level of Spanish and English
- Resourceful and highly motivated, with a focus on client satisfaction.
- Team player and able to build good relationships across functions and collaborate to achieve shared goals.
- High accuracy standards.
- Experience will Salesforce/CRM will be a plus.
What do we offer?
- An excellent career opportunity at a SaaS leading player in logistics.
- Grow and learning opportunities in an international environment.
- The possibility to work in a team but also to work independently.
- Permanent contract
- With a work model hybrid (at least 3 days in the office)
Learn more about life at Alpega: https://www.linkedin.com/company/alpegagroup/life/
Our commitment to you
The Alpega Group has 500 employees from over 40 nationalities in our various locations. We are a global team, with different backgrounds, races, religions, and genders. We are committed to ensuring that everyone feels included, has opportunities to learn and grow, and is happy at work.
If you need additional support with your application, please contact the talent acquisition specialist for this position so we can make the necessary arrangements for you.
Good luck with your application! We look forward to hearing from you.
I hope this helps! If you need any further assistance, feel free to ask.
Skills Required
- Previous experience working in customer support with debt mediation or incident management
- Native level of Polish
- Advanced level of Spanish and English
- Experience with Salesforce/CRM
What We Do
Alpega Group is a global leader in logistics SaaS software, dedicated to delivering comprehensive end-to-end solutions for all transport requirements. Our mission is to empower shippers, forwarders, and carriers through efficient digitalization, addressing today’s logistics challenges and driving smarter logistics for a greener tomorrow. Leveraging extensive carrier-based assets, Alpega provides tangible benefits in Transport Execution, Freight Planning, Freight Sourcing and Payment, Dock Scheduling, and Data Insights. As the only SaaS provider offering Transport Management Systems (TMS) for shippers, and with an 80,000-strong open carrier network that covers about 10% of all commercial trucks in Europe, we lead in innovation and efficiency. Our connectivity extends through three premier freight exchanges in Europe, with notable leadership in Iberia, Romania, Central, and Southeastern European regions, facilitating seamless matching of freight loads with transportation capacity. With over three decades of transportation expertise, we help businesses streamline their supply chain planning and execution, reducing costs and increasing visibility. Our community of 80,000 carriers and 200,000 members is seamlessly connected daily, efficiently managing vital transport operations. This network harnesses the power of collective intelligence, driving data-driven insights and optimizations across the logistics ecosystem, and creating a network effect that adds significant value for our customers. Operating in 80 countries, Alpega boasts a diverse team of over 500 professionals representing 31 nationalities.
