Debt Management & Insolvency Administrator

SummaryWe’re on a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times, we’re one of the best places to work in the UK. Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great.

We celebrate and share success, learn from failure, embrace change, and savour challenge.

Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.
But enough about us. Let’s talk about your new role.

Job Description

Debt Management & Insolvency Administrator

Location: Thorpe Park, Leeds, Hybrid Working.

Shifts: Monday to Friday 9:00-17:15

Have you got experience within an admin environment and excel in communication skills? You might even have a basic understanding of debt management and insolvency processes. If you're eager to take on a new challenge and become a valuable member of our Team, this is the perfect role for you!

What will you be doing?

You will be responding to information requests and enquiries from 3rd parties who are representing mutual customers.

Contact may be received via post, email and telephone calls so good spoken/written English, ability to build a rapport and strong admin skills are essential for this role.

Responsibilities:

• Respond to information requests and enquiries from 3rd parties who are providing debt advice to Lowell customers.
• Set up and review of Debt Management Plans (Debt Management Team) or Insolvency Solutions (Insolvency Team).
• Ensure accurate and efficient data inputting of payment proposals and associated information.
• All emails and post received to be responded to following relevant trained processes and within SLAs.
• Direct customer queries to correct department and liaise with other departments to ensure the best customer outcome is always achieved.
• Provide SME knowledge of debt management and insolvency industry to other departments in Lowell 

What we need from you? 

• Previous experience of working with Debt Management Companies and/or Insolvency Practitioners and/or customers with financial difficulties beneficial but not essential
• Previous administration experience desirable
• Good with numbers and basic arithmetic, including mental arithmetic
• Interpersonal skills (with both customers and colleagues)
• Comfortable with PC work and using multiple system applications
• KPI and objective driven, enjoys working to stretching objectives/KPI and gets a sense of achievement and pride from meeting them.

A mission that gives back: 

You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together. 

So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong. 

That means… 

• A discretionary annual bonus for a job well done. 
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you. 
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which is based in Thorpe Park. Our purpose-built office to support collaborative working and those meaningful moments you’ll only get from being in the office. 
• Free Onsite Parking.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days. 
• Life assurance
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues. 
• Wellbeing support and a programme of webinars and classes geared towards mindfulness. 

Ready to share in that mission? 

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together. 

Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…