Description
Job Title: Collector
Job Summary:
Blitt & Gaines, P.C. is seeking a motivated and detail-oriented Collector to join our dynamic Collections team. In this role, you will represent our firm and its clients by managing and recovering past-due accounts while maintaining a professional, respectful, and customer-centric approach. You’ll engage directly with consumers and authorized third parties, negotiate payment solutions, and ensure compliance with all relevant regulations.
If you're a strong communicator, a skilled negotiator, and thrive in a fast-paced, results-driven environment, we’d love to connect with you.
Essential Duties:
- Manage a high volume of inbound and outbound calls in a fast-paced collections environment
- Maintain and update assigned accounts within the collections system daily
- Monitor and respond to client voicemail boxes, documenting and resolving messages promptly
- Negotiate payment arrangements and settlements in accordance with company and client guidelines
- Accurately update customer account information and notes
- Verify and confirm customer account details and banking information
- Process secure payments and update payment methods as needed
- Investigate and resolve discrepancies on accounts
- Communicate professionally with consumers, attorneys, and third-party representatives
- Ensure adherence to all applicable federal and state laws (e.g., FDCPA) and client/firm compliance policies
- Assist the team with projects and other departmental tasks assigned
Performance Expectations:
Performance is measured monthly through scorecards evaluating:
- Productivity metrics
- Compliance with regulatory and internal standards
- Attendance and punctuality
Performance is benchmarked against peers with rankings provided.
Education/Experience:
- Previous collections experience required
- High school diploma required; associate or bachelor’s degree preferred
- Experience in collections, customer service, sales, call centers, or QA is a plus
- Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite)
- Solid understanding of federal and state debt collection laws, including FDCPA
Knowledge/Skills/Abilities:
- Excellent verbal and written communication skills
- Strong negotiation and problem-solving abilities
- High attention to detail and organizational skills
- Professional demeanor with a customer-first attitude
- Ability to multitask, prioritize, and manage time effectively
- Self-motivated, accountable, and able to work independently
- Positive mindset with adaptability and drive to learn
- Comfortable working in a performance driven, bonus structured environment
What We Offer:
- Competitive base pay
- Monthly performance-based bonus opportunities
- Paid Time Off (PTO) and Paid Holidays
- Comprehensive benefits package: Medical, Dental, Vision, Life Insurance
- Short-Term Disability
- 401 (k) retirement plan
- Profit sharing
- Professional Growth and Advancement Opportunities
Join Our Team
At Blitt & Gaines, P.C., we’re committed to fostering a supportive, inclusive, and high-performance workplace. If you’re looking to build your career in collections while making a meaningful impact, we encourage you to apply today!
Skills Required
- Previous collections experience
- High school diploma
- Associate or bachelor degree
- Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite)
- Solid understanding of federal and state debt collection laws, including FDCPA
- Excellent verbal and written communication skills
- Strong negotiation and problem-solving abilities
- Ability to multitask, prioritize, and manage time effectively
- Comfortable working in a performance-driven, bonus-structured environment
What We Do
Blitt and Gaines, P.C. is a full service collections law firm dedicated to providing clients with best-in-class representation while working diligently with customers to promptly and amicably resolve their matters. The firm concentrates its practice in legal collections, creditor bankruptcy representation, consumer and commercial litigation, FDCPA defense, and judgment domestication and enforcement, adhering to the Fair Debt Collection Practices Act.
