Unlock the future of tech with Grover! We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and the Netherlands. Your journey to limitless possibilities begins with Grover!
To continue this incredible adventure, we are currently looking for a Debt Collections Agent - DACH Market (Germany and Austria) to join our talented Debt Collection team.
🎯 What you will contribute:
- Contact customers via phone and email to inform them of overdue payments
- Plan a course of action to recover outstanding payments
- Negotiate payoff deadlines or payment plans
- Respond to customer queries
- Investigate and resolve discrepancies
- Update account status and database
- Alert superiors of debtors unwilling or unable to pay when necessary
- First experience in a customer-facing position; debt collection experience is a big plus
- Customer service mindset
- Ability to speak to customers on the phone and via e-mail daily
- Basic understanding of accounting principles
- Ability to multitask and work with targets and tight deadlines
- Experience with MS Office and Salesforce
- Excellent communication and negotiation skills
- Fluent in German and English (C1 level minimum)
❤️🔥 What you will love about us:
- 30 days per year to work abroad
- Mental health support with Nilohealth
- Physical health support with Urban Sports Club
- Annual learning budget of €750
- Exclusive Grover Tech discount for you & your loved ones
If you fancy an influential role and making our world a little greener, become part of the Grover Family, and let's grow together. 💚
We are looking forward to meeting you!
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What We Do
Grover is Europe’s market leader in technology rentals, enabling people to subscribe to tech products monthly instead of buying them. Founded in 2015 by Michael Cassau, Grover’s mission is to create the most innovative ways for everyone – both private customers and businesses – to get the tech they want. With Grover, subscribers get access to a wide range of over 3,000 tech products, including smartphones, laptops, virtual reality (VR) gear, wearables and smart home appliances on a flexible monthly rental basis. Grover’s service allows its users to keep, switch, buy, or return products depending on their individual needs and budget. Rentals are available in Germany, Austria, the Netherlands, Spain and the United States on GROVER.COM, as well as – in Germany – through Grover’s online and offline partner network, including Europe’s leading electronics retail group, MediaMarktSaturn. Grover is a pioneer in the advancement of the Circular Economy and the number of circulations has been over 500,000 devices. Its business model of renting out tech products to several users across their life cycle allows maximum value to be extracted from each product and reduces e-waste. With a total financing volume of around €1.4bn, and 400+ employees, Grover is one of Germany’s best-funded scale-ups.
