This position and can be located at any Seacoast Bank office within the state of Florida, preferably in The Villages.
JOB SUMMARY:
The Debit Card / EFT Payments Specialist plays a crucial role in supporting the Debit Card / EFT Payments Manager and / or the Debit Card / EFT Payments Team Lead by ensuring the smooth operation of the Bank’s Debit Card systems. This position involves detailed knowledge of card processing, fraud monitoring, and adherence to regulatory standards, with a focus on executing service improvements and risk mitigation strategies.
This role is essential in maintaining the integrity of the bank’s Debit Card operations, providing a secure transaction environment for our customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist in managing the day-to-day operations of the Bank’s Debit Card services.
- Support the knowledge base of card processing systems, including dispute resolution and regulatory compliance.
- Help monitor fraud trends and work with the team to develop solutions to prevent fraudulent activities.
- Participate in the analysis of fraud risks and contribute to strategic recommendations to reduce financial losses.
- Aid in the cash management process and ensure terminal balancing is accurate.
- Assist in the reconciliation of daily transactions across the bank’s networks and surcharge systems.
- Contribute to the development and implementation of loss prevention strategies and identify areas for improvement.
- Support collaboration with Compliance, Risk Management, and Community Banking to manage card fraud and security risks.
- Help monitor performance against SLAs and ensure system uptime.
- Remain vigilant of fraud trends, collaborating with internal teams and external partners for effective resolution.
- Knowledge of other payment platforms like Zelle, RTP, and BillPay is advantageous.
- Provide high priority to customer satisfaction.
- Adheres to Seacoast Bank’s code of conduct.
EDUCATION and/or EXPERIENCE:
- High School Diploma or equivalent required.
- 1-3 years Banking experience; or a combination of education and experience.
- Prior experience in card services and fraud detection a plus.
- Strong analytical skills and attention to detail.
- Ability to work collaboratively within a team environment.
- Commitment to maintaining compliance and operational standards.
- PC proficient, including MS Word and MS Excel.
The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.
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Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What We Do
Since 1926, Seacoast Bank has succeeded through a clear vision, planned strategic growth and talented, professional employees. Seacoast provides integrated financial services including commercial and consumer banking, wealth management and mortgage services to customers at 85 full-service branches across Florida, and through advanced mobile and online banking solutions. Seacoast Bank is the wholly owned subsidiary bank of Seacoast Banking Corporation of Florida (NASDAQ: SBCF), one of the largest community banks headquartered in Florida and is Member FDIC/Equal Housing Lending. As of 2023, Seacoast Bank has just under 1,600 associates, $15 billion in assets and $12 billion in deposits. Our Vision: To be the trusted advisor of choice to the customers, businesses, and communities we serve. Our Four Promises: We believe that our greatest assets will always be our people — local bankers who are knowledgeable about the communities we serve and dedicated to an exceptional customer experience. For nearly a century, Seacoast Bank’s commitment to customers has remained the same and is summarized by its Four Promises. We promise to: 1. Get you comfortable with the right products and the right team to serve you 2. Make your day-to-day banking simple 3. Resolve out-of-the-ordinary items responsively 4. Invest in you and your community Please note: This page is intended to be an informational place for our customers and employees to connect and interact. To ensure that visiting our LinkedIn page is a great experience for everyone, we have a several guidelines that we ask you to follow. The Seacoast Bank Social Media Terms Of Use can be viewed at https://www.seacoastbank.com/agreements-and-disclosures/social-terms.
