If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
JOB DESCRIPTION:
The Debit Card Dispute Analyst will provide support to members by processing non-fraud disputes within various applications.
ESSENTIAL RESPONSIBILITIES:
- 25% - Claim Accuracy
- Validates accuracy of claim classification to determine the course of action needed to resolve the claim and retrieves additional documentation as needed.
- 20% - Critical Thinking
- Resolves routine and moderately complex member disputes and processes reversals of provisional credit to member accounts as needed. Pays close attention to mitigate financial losses, reviews merchant responses, and recovers funds on behalf of members.
- 15% - Analytics
- Analyzes incidents or cases that require knowledge of multiple products or account types.
- 15% - Resolution
- Resolves cardholder liability based on the results of a reasonable investigation.
- 15% - Daily Operations
- Manages all aspects of the dispute process in compliance with Visa/Mastercard, federal and state rules and regulations.
- 10% - Communication
- Reviews and responds to cardholder inquiries relating to the status of existing claims.
PREFERRED EDUCATION:
- High school diploma or equivalent required; bachelor’s degree preferred.
PREFERRED EXPERIENCE:
- 2 years of experience in debit card operations, disputes, fraud, or financial services operations required.
JOB ENVIRONMENT & PHYSICAL REQUIREMENTS:
- Hybrid position; office settings have physical proximity to other employees.
- Some background noise from other employees, copy machines, and telephones.
- Job requires a substantial amount of sitting.
- Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
- Answer and operate a telephone. Office setting with physical proximity to other employees. Background noise from other employees, copy machine, and telephone. Hybrid work schedule.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- High school diploma or equivalent
- Two years of experience in debit card operations, disputes, fraud, or financial services operations
- Bachelor's degree
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
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Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
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Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
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Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
