For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Job DescriptionAre you passionate about teaching and thrive on helping others succeed? We are looking for you to join our Dealer support Team.
As a Dealership Technology Success Consultant, you will be the driving force behind the adoption of a new online service reservation platform at your assigned dealers. You will coach, train and empower dealership teams to embrace this new technology – turning hesitation into confidence and complexity into simplicity. You will be provided with training that will allow you to lead your assigned dealers through the installation process and continue to provide post-installation support to ensure they are utilizing the new technology to its full potential.
What you’ll do
· Lead onboarding and Training – deliver engaging, hands-on training session (virtual and in-person) that bring dealership teams up to speed on new technology
· Coach & Mentor – work side by side with dealership employee, offering personalized guidance and ongoing support to build lasting skills
· Build trusted relationships- serve as go-to partner for dealership management, fostering trust and ensuring alignment with their goals
· Analyze & Improve- collect feedback, identify adoption barriers and recommend actional improvements to optimize technology utilization
· Manage your territory – coordinate travel logistics (up to 80%, including overnights and flights) while maintain detailed records of visits and travel expenses.
· Champion Success – track key performance metrics and celebrate dealer milestones, driving measurable improvements in technology adoption.
How do we measure success in this role?
· High dealer adoption and satisfaction with FSR+
· Strong, lasting relationships across your territory
· Measurable improvements in dealership efficiency and customer experience
· Confident, well-trained dealership teams who can independently leverage the platform
Qualifications· Teaching Mentality – you genuinely love helping others learn and grow
· Comfort working with technology – you pick up new software quickly and can explain it clearly
· An inquisitive mindset – you ask the right questions, dig deeper, and are always eager to understand the "why"
· An outgoing, extroverted personality – you are energized by meeting new people
· Willingness and ability to travel up to 80% (including overnight travel & Flights)
· Valid driver’s license and reliable vehicle
· Strong communication and presentation skills
Bonus Points If You Have...
· Experience with automotive Dealer Management System(s) DMS
· Background in software training, or technical enablement
· Previous customer service or client-facing consulting experience
Additional InformationMSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Skills Required
- Teaching Mentality
- Comfort working with technology
- Willingness and ability to travel up to 80%
- Valid driver's license and reliable vehicle
- Strong communication and presentation skills
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
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Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
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Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
