Dealer Relationship Manager - Chase Auto, Jaguar Land Rover Financial Group

Job Description
Join our energetic and high performing team as a Dealer Relationship Manager in Private Label Captive Finance for Chase Auto. As a Dealer Relationship Manager for Jaguar Land Rover Financial Group, you will have the opportunity to increase the value we bring to Jaguar Land Rover retailers and Jaguar Land Rover North America by going beyond the foundational requirements of the job. You will also have the opportunity to be consultative and responsive in addressing business opportunities and become a trusted business partner.
Job responsibilities
Attain key performance measures and assigned objectives and that include, but are not limited to originations volume, market share, eContracting, upstream sales, customer satisfaction, Captive Plus strategies.
Motivate new and existing retailers to use Jaguar Land Rover Financial Group for indirect retail and leasing financing in a multi-state territory including Texas and Louisiana.
Engage with retailer management personnel (Owner / General Manager / Controllers / Office / New / Used Car Managers and Finance Managers) on each visit.
Conduct meetings with Owners and General Managers (key decision makers) on 90% of their visits per month.
Collaborate with Jaguar Land Rover North America Retail Performance Managers through joint retailer contacts and monthly meetings to align on business priorities and current initiatives.
Support retailers to develop retailer profitability, maximize various available finance programs, and drive customer loyalty.
Serve as subject matter expert on contracts/worksheets; lease training of sales teams, inform retailers of policy, procedures and pricing changes and assist retailers and DMS providers to correct contract errors.
Train and educate retailers on remarketing strategies/programs to help mitigate losses and create brand loyalty.
Manage all customer service issues and end of term questions that stem from the remarketing process of our existing lease portfolio.
Foster a strong relationship and have effective communication with their credit team, especially with the dedicated underwriter with the expectation of them to lead the team in the strategic execution of the territory's objectives.
Resolve/expedite title and lien release issues from retail and lease including lease vehicles sold through the remarketing process.
Liaison between retailers, funding, and credit to make sure retailers experience an elevated level of customer service.
Solve special collections issues by gathering specific information from the retailer records to aide in resolution which might include collecting payoffs on fraud or dealer buyback issues.
Extensive travel in the territory to assigned retailers is required and must be willing to travel up to 75%.
Required qualifications, capabilities and skills

• Experience managing large sales territory with in-depth and meaningful meetings
• Demonstrated ability to establish and maintain client relationships
• Demonstrated people management skill and ability to influence
• Excellent sales presentation skills to motivate new and existing clients to use our services and products
• Thorough knowledge of indirect finance products (retail/lease)
• PC Skill (Outlook, PowerPoint, Excel, Microsoft Word, Video conferencing)
• Excellent verbal and written communication skills
• Manage expenses within CCB expense guidelines and ability to maximize monthly budget while still maintaining good expense discipline

Preferred qualifications, capabilities and skills

• Underwriting experience within the auto finance industry
• One-year financial statements analysis experience

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.