Dealer Collections Specialist

Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

Founded in 2014, we’re a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.

We are currently seeking a Aftermarket Cancellations Specialist to work in our Irving Servicing Center. The specialist will be responsible for processing, organizing, and following up for refunds from the cancellation of aftermarket products (GAP, ESC, TW, etc.). The specialist will work regularly with our network of dealer partners to ensure refunds are processed and received within compliance and in a timely manner. Job tasks will also handle inbound and outbound inquiries to and from dealerships, customers, suppliers, and internal colleagues.

Responsibilities: 

• Review and initiate aftermarket product cancellations for GAP when accounts are paid in full as well as all other product types when an account is a loss (charge-off, repossession, etc.).
• Maintain regular follow-up with our dealer partners in the recovery of cancellation refunds to ensure refunds are received as timely as possible.
• Organize and track cancellations throughout each step in the refund workflow processes.
• Maintain adequate account notation that define a clear and adequate history of actions taken for each account worked.
• Establish and maintain strategic and excellent relationships with our internal sales team and dealer network.
• Record and maintain tracking of dealer performance related to aftermarket cancellation refunds.
• Identify, track, and report out issues or refund delays to be escalated to dealer risk.
• Field inbound and outbound communication and answer questions as needed.
• Perform all responsibilities in accordance with the company’s competencies, compliance, regulatory and information protection requirements.
• Maintain expected production and outbound call volume daily.
• Ensure that all internal and external stakeholders receive prompt, efficient, courteous, and professional service, including follow through to resolution. 

Requirements: 

• Bachelor’s degree or equivalent work experience in lieu of.
• Proficient in MS Office. 
• 2+ years auto finance experience, specifically with focus in aftermarket cancellation refunds or dealer follow-up/support preferred.
• Ability to work independently and as a team member while using critical thinking and sound judgment in decision making. 
• Strong communication skills interpersonal, verbal and written with the goal of influencing outcome.
• Ability to establish and maintain effective and strategic working relationships.
• Basic understanding of finance/lending;
• High-degree of organizational skills, sharp ability to learn quickly, and strong overall knowledge of aftermarket cancellation processes.
• Experience working in Salesforce a plus.

Benefits:

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year 
• Powersports Safety Benefit
• Wellhub (Gympass) Wellness Benefit

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.