Deal Support Associate

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Your impact:

PTC’s business continuously evolves to bring product innovation and customer value to the marketplace. Within Revenue Operations we ensure that sellers have the tools, processes, support, and resources necessary to achieve success. As a Deal Support Specialist, you will partner with Subscription Managers, Field Sales and Conversion Reps to improve accuracy, efficiency and bridge process gaps. As system and process subject matter experts you will increase transactional velocity and manage complex activities which allow our sellers to drive growth for PTC.

Your team:

The Deal Support Organization is accountable for delivering consistent, high quality and efficient centralized services to Field Sales, Subscription Managers and Conversion Sales. Primary responsibilities include, but are not limited to, building and managing quotes for sellers, providing assistance with various transaction types (e.g., renewal subscriptions), driving continuous process improvements and seeking efficiency gains. Cross-functional collaboration across PTC is also paramount to the success of this role.

Day-To-Day:

• Partner with Field Sales, Subscription Managers and Conversion Sales to assist with quoting requests, customer product remixes and a variety of other customer facing requests.
• Act as liaison between the stakeholder(s) and other business units to ensure completion of orders
• Manage individual ticketing queues, address and resolve issues in a timely and accurate manner and in accordance with the organization’s SLT
• Build conversion offers in accordance with the business process
• Collaborate with the internal ecosystem (Commercial Desk, Legal, Finance, Customer Operations) to secure approvals and completion of tasks needed to provide seller deliverables
• Proactively assist reps in opportunity management and data scrubbing activities.

Preferred Skills and Knowledge:

• Fluent English is mandatory.
• Excellent communication skills, both written and verbal
• Adaptable to ever-changing business needs
• Strong organizational and time management skills
• Attention to details
• Comfortable working in fast paced and sometimes stressful environments
• Ability to deal with ambiguity
• Proactive
• Confident individual, comfortable with sharing opinions
• Salesforce.com opportunity management and quoting experience preferred

Basic Qualifications:

• Bachelor’s Degree in Business, Economics, Math or other relevant fields
• +2 years ‘work experience in similar roles.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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