What you’ll be doing
- Partner with Sales, Customer Success, Legal, and Finance to structure, review, and approve deals and renewals
- Own assigned end-to-end deal execution, including pricing validation, discount approvals, and contract compliance
- Support drafting, reviewing, and redlining of MSAs, SOWs, order forms, and amendments
- Ensure all deals align with internal policies, revenue recognition standards, and risk guidelines
- Assess and continuously improve deal desk processes, playbooks, and approval workflows
- Leverage AI tools to automate contract review, summarize terms, and improve turnaround time
- Maintain accurate deal data in CRM (e.g., Salesforce) and ensure clean documentation
- Act as a trusted partner to GTM teams on deal structuring and negotiation strategy
- Partner with Customer Success to track, manage, and drive renewals, ensuring alignment to renewal KPIs and proactively identifying churn risks and opportunities
- Support global deal cycles, including ~25% overlap with Americas time zones
We’ll be excited if you have
- 2-4 years experience in Deal Desk, Revenue Operations, Sales Operations, or Contract Operations for in a fast-growing, global startup environment
- Strong understanding of SaaS deal structures, pricing models, and contract lifecycle
- Hands-on experience with CRM and contract tools (e.g. Salesforce, Docusign, Ironclad or similar)
- Familiarity with AI tools and workflows (e.g. Claude, ChatGPT, or contract automation tools)
- Strong attention to detail with ability to manage multiple deals simultaneously
- Excellent communication and stakeholder management skills across regions
Skills Required
- 2-4 years experience in Deal Desk, Revenue Operations, Sales Operations, or Contract Operations
- Strong understanding of SaaS deal structures and contract lifecycle
- Hands-on experience with CRM and contract tools like Salesforce and Docusign
- Familiarity with AI tools and workflows
- Excellent communication and stakeholder management skills
Firework Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Firework and has not been reviewed or approved by Firework.
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Healthcare Strength — Medical coverage is positioned as robust, pairing high employer-paid contributions with fully covered dental and vision and company-paid basic life and long‑term disability. A wellness HRA and add‑ons like discounted pet insurance broaden health and wellbeing support.
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Equity Value & Accessibility — Equity is included broadly as a standard component of compensation, offering potential upside alongside base pay and bonuses. This accessibility spans roles rather than being limited to a narrow group.
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Leave & Time Off Breadth — Flexible PTO is emphasized, with a clear expectation that employees take meaningful vacation time. This approach supports time away rather than strict accrual limits.
Firework Insights
What We Do
Firework is the world's leading immersive digital transformation and engagement platform with shoppable video, live streaming commerce, and monetization capabilities. Powering over 600 direct-to-consumer brands, retailers, and media publishers worldwide, Firework brings TikTok-like interactive video experiences to your own websites and app. We enable customers to create and host native, shoppable video content for engaging product discovery, seamless shopping experiences, and a deeper emotional connection with consumers. The company is backed by IDG Capital, Lightspeed Venture Partners, and GSR Ventures, with over $90 million in capital raised to date with offices in the US(SF and NYC), Toronto, Poland, Slovakia, Brazil, and China.
Why Work With Us
We are a diverse team where everyone belongs. We are creative, curious, and cool in a nerdy way. We believe in growth, results, and in each other and that perfection is a work-in-progress. We are just the right amount of extra and want to change the digital game.
