Deal Desk Manager

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere in a familiar format that works like a local hard drive.

LucidLink’s solution is designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40+ countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

• Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.

• Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.

• Hypergrowth journey: Joining a company with rapid growth means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful.

• Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 230+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.

• Comprehensive benefits: We believe in investing in our people. With flexible PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.

Please note: applications will close automatically on May 11th at 11:59 PM PT. You do not need to be in the first 100 applications to be hired at LucidLink. A human will review all applications so please use this time to read the job description in full and craft a thoughtful application. Incomplete submissions or those from popular auto-applier services may be rejected.

Contacting LucidLink employees or recruiters directly will not improve your odds of being selected for interview. Please help us focus our attention on reviewing resumes and responding to applicants in a timely manner.

We're looking for a strategic and detail-oriented Deal Desk Manager to own commission operations and sales compensation at LucidLink. This role sits at the intersection of Sales, Finance, and RevOps. Put simply, the role's mission is to ensure that our sales team is paid accurately, on time, and in alignment with plans that are designed to drive the right behaviors. You'll be the internal authority on commission plan design, payout operations, and compensation governance, while also contributing to pricing execution and CPQ administration as a meaningful secondary responsibility.

The ideal candidate has deep expertise in sales compensation — from plan design and quota-setting to monthly calculations and dispute resolution — and brings enough familiarity with deal desk operations and quoting tools to support the full revenue cycle. You thrive in cross-functional environments, bring both analytical rigor and process discipline, and understand that accurate, transparent commission management is one of the most trust-sensitive functions in a sales organization.

This role can be performed from anywhere in the United States. Note: we’re a global team with over half our colleagues in Europe, which will necessitate some early mornings if located in the western United States time zones.

• Own end-to-end commission operations, including monthly calculation, validation, and timely payout of commissions across the sales organization — ensuring accuracy, consistency, and full auditability at every step.

• Serve as the primary point of contact for all commission-related inquiries from the sales team, resolving disputes quickly and transparently, and building the trust that comes from a well-run compensation function.

• Lead commission plan design and governance in collaboration with Sales, Finance, and RevOps — translating business objectives into incentive structures that drive the right behaviors, balancing simplicity for reps with flexibility for the business.

• Maintain and continuously improve compensation policy documentation, ensuring clarity and consistency around quotas, crediting rules, accelerators, clawbacks, and exceptions — so that reps and managers never have to guess how they're being measured.

• Analyze payout trends, attainment distributions, and plan effectiveness on an ongoing basis, surfacing insights that inform compensation strategy and help leadership make data-driven decisions at each planning cycle.

• Partner with Finance on accruals, forecasting, and compensation-related reporting, ensuring that commission liabilities are accurately reflected and that the business has clean visibility into its compensation spend.

• Manage commission tool administration — configuring, maintaining, and improving the systems used to calculate and track compensation, whether that's a dedicated ICM platform or a Salesforce-based solution.

• Support pricing and deal desk operations by managing discount frameworks, approval guardrails, and CPQ tooling in collaboration with Sales and Finance — ensuring quotes are accurate, compliant, and move through the approval process efficiently.

• Enable the sales team on both commission plan mechanics and quoting processes, providing training and clear documentation that reduces confusion and allows reps to focus on selling.

• Track and report on deal metrics including discount trends, deal cycle times, and approval patterns to support pricing decisions and overall sales performance visibility.

• 4–6 years of experience in Sales Compensation, Revenue Operations, or Deal Desk roles within a B2B SaaS environment, with the majority of that time focused on commission operations and plan management

• Deep expertise in sales compensation plan design, quota-setting, payout operations, dispute resolution, and compensation governance. This is the core of the role.

• Experience administering or optimizing a commission management tool (e.g., QuotaPath, CaptivateIQ, Spiff, Xactly, or similar)

• Familiarity with SaaS pricing models, CPQ systems, and deal structuring — enough to own quoting operations and partner effectively with Sales and Finance on deal execution

• Hands-on experience with CPQ tools (e.g., Salesforce CPQ, DealHub, or similar) is a plus

• Strong analytical skills with the ability to model compensation scenarios, identify payout anomalies, and translate data into actionable recommendations

• Demonstrated ability to collaborate cross-functionally with Sales, Finance, Legal, and RevOps in a high-growth, fast-moving environment

• Experience in a startup or high-growth company where you've had to build or significantly improve compensation processes from the ground up

1. Initial interview with Recruiter

2. Hiring Manager interview

3. Cross-functional interview(s)

   1. Finance Manager

   2. RevOps Manager

   3. Sales Manager