IDEXX is seeking a strategic, analytical Sales Operations Support Specialist to drive deal compliance, deal structuring, pricing, and approval processes for our SaaS business. You will collaborate across sales, finance, legal, and product teams to craft compelling offers, ensure compliance, and maximize revenue while minimizing risk.
This position is expected to be onsite at the IDEXX Global Campus in Westbrook, ME.
What You Will Be Doing:
- You will structure and collaborate with sales on deals that meet customer needs and align with company objectives.
- You will maintain deal approval processes, ensuring compliance with policies and procedures.
- You will analyze deal performance, pricing strategies, and discounting practices to optimize revenue.
- You will review and approve non-standard contract terms and customer-specific requests.
- You will validate contract entries, oversee compliance audits, and collaborate on unified controls.
- You will support sales teams with data analytics, financial modeling, and reporting.
- You will partner with Sales Operations on pipeline reporting for leadership insight, necessary approvals and provide guard rails deal strategy, margin control, and non-standard requests.
- You will review and maintain Salesforce records and track deal lifecycle, customer acquisition costs, and contract renewals.
- You will review and create as necessary location order templates for standardization and compliance
- You will partner with sales operations to drive process improvements. Develop and maintain deal desk tools, templates, and training materials.
What You Need To Succeed:
- Experience of 5+ years in deal desk management, pricing strategy, sales operations, or compliance in SaaS/technology.
- Strong excel and analytical skills with the ability to interpret complex data and make data-driven decisions.
- Bachelor’s degree in business, finance, or related field (MBA a plus).
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- Knowledge of SaaS business models, subscription-based pricing, and contract negotiation best practices.
- Familiarity with Salesforce, CRM systems, CPQ tools, and sales enablement technologies.
- Detail-oriented with a focus on accuracy and compliance.
- Adaptable, and able to thrive in a fast-paced environment.
What You Can Expect From Us:
Base salary of $85k+ based on experience
Opportunity for an annual bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
