Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
Deal Desk Analyst
We're growing rapidly, and seeking a highly-motivated sales operations guru to be a key part of the team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading! (To be based in Mexico or Canada)
About GliaOur award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create fantastic customer experiences. When human abilities such as problem-solving, creative thinking, and relationship-building are enhanced with technology... magical moments happen.
OverviewWe’re looking for a highly organized and detail-oriented Deal Desk Analyst to join our Sales Operations team. You’ll play a critical role in supporting our sales organization by reviewing, structuring, and streamlining deals to ensure accuracy and compliance. This position is perfect for someone who thrives at the intersection of sales, finance, and operations, and who wants to grow into a strategic business partner role.
As a Deal Desk Analyst, you’ll collaborate with Sales, Legal, Finance, Partner and Product teams to facilitate the quote-to-cash process and ensure that deals are structured and entered in a way that meets internal guidelines and customer needs.
Responsibilities- Act as a key liaison between Sales, Finance, Legal, and Operations to ensure deals are processed efficiently and accurately.
- Support the end-to-end deal process and workflows relating to pricing, discounting, contract review, and approvals for new logos, expansions, and renewals.
- Ensure the accuracy of subscription data within the systems of record.
- Review quotes and proposals to ensure compliance with pricing policies, revenue recognition standards, and commercial terms.
- Help optimize the quote-to-cash process by identifying and implementing operational improvements.
- Support training and enablement for sales teams on deal processes.
- Ensure accurate and timely data entry in CRM and CPQ systems.
- CRM: Salesforce
- CPQ: Nue CPQ
- Productivity: Google Workspace (Sheets, Docs, Slides), Microsoft Excel
- Collaboration: Slack, Zoom
- Contract Management: DocuSign
- Bachelor’s degree in Business, Finance, Economics, or a related field.
- 3+ years of experience in a Deal Desk, Sales Operations, Finance, or related role.
- Strong analytical and problem-solving skills with attention to detail.
- Familiarity with CRM/CPQ systems; Salesforce experience highly preferred.
- Comfortable working across time zones and functions; strong interpersonal communication skills.
- Fluent in English (written and spoken)
Benefits
- Competitive salary and stock options
- Professional development support (trainings, courses, conferences, books, etc)
- Access to all the latest tools and equipment you’ll need
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Diversity: 25 countries represented
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]
*Want to know more about working at Glia? Check our Glia's Career FAQs
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What We Do
Glia enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support.
