The Deal Desk team sits within Finance and helps Mural execute complex and non-standard sales agreements. As a small, highly collaborative team, we work closely with Sales, Finance, Legal and GTM Systems to provide guidance, manage risk and ensure deals align with company policies and revenue requirements.
YOUR MISSIONAs a Deal Desk Analyst, you’ll help turn complex sales opportunities into successful customer agreements. You’ll apply sound judgment, attention to detail and a solutions oriented mindset to help Sales move efficiently while maintaining financial and operational discipline. Your work will support a faster, more consistent and scalable deal process as Mural grows.
WHAT YOU'LL DOReview opportunities, quotes, pricing, discounts, and contract terms for accuracy.
Support deals from quote creation through billing.
Ensure deals follow internal policies and revenue requirements.
Partner with Sales to answer questions and help move opportunities forward.
Work with Finance to confirm billing details and revenue-related requirements.
Collaborate with Legal on contract terms and non-standard requests.
Partner with the GTM Systems team to resolve Salesforce or system-related issues.
Maintain accurate deal documentation and record relevant deal precedents.
Identify process improvements that increase deal speed, accuracy, and consistency.
Help develop and maintain team resources, guidelines, and knowledge repositories.
Help create a smooth, scalable deal experience for internal teams and customers.
4+ years of experience in deal desk, revenue operations, or a similar role, ideally in a SaaS environment.
Experience drafting, reviewing, and negotiating non-standard sales contracts.
Strong understanding of deal structures, pricing models, and revenue recognition principles.
Proficiency with Salesforce CRM and CPQ tools (e.g., Salesforce CPQ, Revenue Cloud, or similar).
Excellent written and verbal communication skills in English.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Equal OpportunityWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Skills Required
- 4+ years of experience in deal desk, revenue operations, or a similar role, ideally in a SaaS environment
- Experience drafting, reviewing, and negotiating non-standard sales contracts
- Strong understanding of deal structures, pricing models, and revenue recognition principles
- Proficiency with Salesforce CRM and CPQ tools such as Salesforce CPQ, Revenue Cloud, or similar
- Excellent written and verbal communication skills in English
What We Do
Mural is a collaborative intelligence company. We connect teams to unlock their potential, increasing the innovation capacity of the enterprise. Mural creates a culture of effective collaboration — where everyone is connected, contributing, and empowered to deliver business-driving outcomes. The Mural Collaborative Intelligence System™ centers around a digital whiteboard collaboration space, where teams work together in real-time or asynchronously. Consulting, innovation, product, information technology, and executive leadership teams collaborate visually with Mural, using guided visual methods and Facilitation Superpowers™ features to connect and innovate. Joining forces with the LUMA Institute, Mural is also transforming how teams work together with a mission to introduce millions to collaboration design. Collaboration design is a new discipline that brings relational intelligence and psychological safety to group interactions — taking aim at isolation and disconnection and helping teams solve problems together with playful, provocative methods of visual thinking. Coming in late 2022, Mural aims to launch the Collaboration Design Institute™ (CDI). The CDI™ will offer training, curriculum development, certification, research, and consultation for professional collaboration designers. Mural is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, Microsoft, GitLab, Steelcase, Thoughtworks, and Atlassian.
Why Work With Us
Every day, we work together in a product that’s designed to cultivate creativity, empathy, and open-mindedness. We are committed to building a team where people of all races, genders, and orientations feel seen, heard, and valued. We strive to be the most equitable employer out there. Come join us and see what it’s like to grow with a diverse team!
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