DE030715-Workforce Services Associate

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate WORK SETUP: Return to Office OVERALL PURPOSE: Ensures efficient and compliant contingent workforce management by bridging business teams and operational support. This role focuses on ticket triage, maintaining strong stakeholder relationships, and leveraging data insights to resolve issues and optimize work delivery systems. RESPONSIBILITIES: • Support workforce management processes and monitor work delivery systems for proper functioning. • Identify and report technical and operational issues to minimize user impact. • Collaborate with team members to improve detection and alerting systems. • Maintain and use tools and processes for reporting issues, ensuring they are user-friendly and effective. • Assign or escalate issues to appropriate teams or individuals for resolution. • Assist in refining processes for issue management, ensuring clarity and consistency. • Participate in the response to high-impact incidents, supporting timely communication and resolution. • Generate regular reports and dashboards to provide visibility into issue trends. • Analyze data to identify recurring issues and suggest improvements. • Serve as a point of contact for stakeholders regarding issue management and resolution. • Communicate updates and known issues to relevant parties. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Client Site - Non-Accenture Facility

SKILL AND QUALIFICATIONS:
• Fresh of grads of any IT courses (Python only)
• or
• At least 6 months of any IT experience (know-how PHP or Python, course based only)

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