DC Senior Operations Manager

Posted 2 Days Ago
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Cape Town, Western Cape, ZAF
In-Office
Senior level
eCommerce • Retail
The Role
Lead and manage daily DC operations across inbound, outbound, dispatch, housekeeping and 5S. Drive productivity, cost control, staffing, WMS usage, continuous improvement, KPIs and act as second-in-charge to the DC General Manager, overseeing stakeholder coordination and operational standards.
Summary Generated by Built In

takealot.com, South Africa's leading online retailer, is looking for a highly talented DC Senior Operations Manager to join our team in Cape Town

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Reports to: DC General Manager

Purpose of this role:
Operations manager coordinating departments and ensuring daily productive execution of all
areas of the DC operations floor. Daily executional role, 90% of time spent on the floor
managing performance and productivity of all inbound, Production, Dispatch, Housekeeping,
5S. Becoming a 2IC to the GM.

Your responsibilities will include:

  • Productive performance of Inbound, Outbound, Dispatch, Housekeeping operational performance. Budget / cost management
  • Overall management and coordination of all DC activities (Dispatch Department, Inbound and Outbound Department) so that orders are shipped on schedule and product is within quality standards and cost objectives
  •  Ensuring DC adheres to company policy and administer practices in a fair and equitable manner. Managing budget and controlling expenses 
  • Recommending policies and programs, which guide the organization in maintaining and improving its competitive position and the profitability of the operation
  •  Drives creation of staffing plans, schedules, quality initiatives and process change initiatives to enable the DC to meet and exceed business objectives
  •  Ensures standards for product quality, equipment, and operator performance are maintained and that cost-effective technology is used to maximize production
  •  Keep up to date on information and technology affecting distribution operations to increase innovation and ensure continual improvement throughout the DC
  •  Sets / clarifies requirements and expectations for DC Managers
  •  Oversee and manage the entire DC Operations, Logistics, Infrastructure, Projects, Continuous Improvements Programs etc as second in charge to the General Manager and manage other Key Stakeholders, SPs etc.
  •  Achieve the all the DCs set Targets, Objectives and KPIs.
  • Support the DC GM, Subordinates and other Stakeholders. Measures performance, provides feedback, and hold DC Managers accountable for their performance and the performance of their departments
  • Takes proactive steps to ensure that best practices are shared across all departments & shifts Achieve all the set Targets, Objectives and KPIs for the DC
  • Oversee the DC in the absence of the GM and ensure that all standards are met, maintained and or improved

  • Qualification & Experience:
  • Relevant tertiary qualification (Logistics, Supply Chain, Ind. Engineering, Management) and/or further Senior Qualification 5+ years DC Operations experience in a complex or large/multinational operation at senior level.
  • Previous managerial experience within a Distribution Center.
  • Senior Management Level Operations
  • Previous Warehouse Management System (WMS)
  • Overall DC/FC/W/house general management

Attributes Required:

  • Demonstrated leadership ability required.
  • PC knowledge and ability required.
  • Strong oral and written communication, analytical, organizational and time management skills required.
  • People Management,
  • Perf. Management,
  • HR/IR,
  • Negotiations skills
  • Analytical Thorough
  • knowledge of supply chain management required Level 5 Leadership
  • Humility
  • Ability/will to be mentored and to mentor others for Development.

The Environment

  • takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
  • We are short on ego and high on output. 
  • We are doers and not only thinkers, its all in the execution after all. 
  • We love what we do and what we are creating.
  • We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

Skills Required

  • Relevant tertiary qualification (Logistics, Supply Chain, Industrial Engineering, Management) or senior qualification
  • 5+ years DC operations experience in a complex or large/multinational operation at senior level
  • Previous managerial experience within a Distribution Center
  • Senior management level operations experience
  • Experience with Warehouse Management System (WMS)
  • Overall DC/fulfillment center/warehouse general management experience
  • Demonstrated leadership ability and people management experience
  • PC knowledge and strong oral and written communication skills
  • Performance management, HR/IR and negotiation skills
  • Analytical skills and knowledge of supply chain management
  • Experience driving continuous improvement and meeting KPIs
  • Ability to be mentored and to mentor others

takealot.com Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about takealot.com and has not been reviewed or approved by takealot.com.

  • Fair & Transparent Compensation Pay is considered aligned with qualifications in select office and tech functions. This indicates pockets where compensation matches role expectations despite broader variability.
  • Wellbeing & Lifestyle Benefits Employee discounts and company-supported learning opportunities are available to some permanent staff. These perks add non-cash value that can help offset leaner core benefits in certain teams.
  • Leave & Time Off Breadth Paid sick leave, holidays, and flexible scheduling appear in some roles. Such time-off and flexibility elements contribute positively where offered.

takealot.com Insights

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The Company
HQ: Cape Town
5,026 Employees
Year Founded: 2011

What We Do

Takealot.com is the leading eCommerce retailer in South Africa and one of the largest, most innovative eCommerce retailers on the African continent. Our mission is to be the most customer-centric online shopping destination in Africa, built around the simple concept that our customer comes first. Need help or have a question? Reach out to us via our Help Center for assistance https://www.takealot.com/help-centre Our focus is dedicated to improving the customer experience, from the moment they arrive on our website to the moment they receive their order. By aligning ourselves to this philosophy, we believe Takealot will be the #1 shopping destination across Africa.

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