This is a critical leadership role in the facility. As the primary onsite leader for the entire shift this position will require strategic thinking, problem solving skills and making significant decisions on what the shift does on a daily basis.
The operations manager will lead a group of department managers, assistant department managers and hourly associates to ensure all operational targets are met while continually adjusting and adapting to the changing job priorities. Balancing workloads between all warehouse departments is necessary in maximizing workflow. In order to meet customer commitments and deadlines establishing shift and department goals are important.
In this position the operations manager must support our core values and foster a positive culture of growth and development of all employees. The ability to work with a diversified workforce and maintain constant open communication on all policies and procedures is essential.
What You'll Bring to Bob's
At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!
Who We Are
At Bob's, we have fun, we love what we do, and we're growing fast! We are one of the fastest growing omni-channel furniture retailers in the country and we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
Key Responsibilities:
- Monitoring the daily operations – implement and enforce the warehouse operational policies and procedures regarding shipping, receiving and other operational areas as business dictates; recommend when necessary changes in procedures
- Having a cross functional understanding of all areas of the facility
- Continuous review of department structure and personnel changes are needed to ensure optimum utilization of staff
- Manage the staffing by hitting targeted goals, effective recruitment, training and development of all employees
- Partner with front line managers to ensure they work with their teams to:
- Write performance reviews to foster continuous learning, growth and development
- Support associate discipline in partnership with HR when counseling employees
- Keep the staff informed of current events and provide updates on department and company initiatives by conducting frequent team meetings
- Connect with all partners within the supply chain – delivery, inventory control, stores, merchandising, HR, LP and others as required to support an efficient operation
- Meet customer commitments by focusing on quality and accuracy – minimizing damage of product
- Maintain budget and targeted expenses by having an understanding of the monthly P & L of the shift and associated departments
- On occasion or when necessary assist in practical “hands-on” work in order to maintain moral and make sure work is accomplished in a timely manner
- Drive a culture of safety by following all safety policies and ensuring the team is maintaining the housekeeping standards by providing a clean, safe and organized work environment
- Being committed to support the business as needed through being able to work flexible hours, including holidays/weekends as well as perform additional duties as assigned
Required Competencies and Skills:
- Multi-tasking in a fast paced warehouse environment
- Must be a critical thinker who can analyze data and problem solve
- Strong communication skills including written, verbal and listening
- Required to stand and walk 80% of the time in order to oversee the business
- Proficient in using a warehouse management system (WMS) – as well as Microsoft Outlook, Word and Excel
Preferred Competencies and Skills:
- Minimum 4 years of progressive leadership experience
- High School diploma or equivalent
- Strong computer skills
- Mathematical aptitude
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement.
Benefits & Perks
- Competitive Medical, Dental, and Vision Insurance
- Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
- 401(k) Profit Sharing Plan with a generous company match
- Pet Insurance and employer-paid Life Insurance options
- Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
- Employee Discount starting on Day 1, plus exclusive partner discounts
- And so much more!
Our Culture & Core Values
At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We're not just a workplace; we're a team that supports and celebrates each ther!
Diversity is a Core Value at Bob's
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.
Americans with Disabilities Act (ADA)
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- This role requires the ability to communicate effectively in person, over the phone, and via email; to interpret and analyze financial and operational data; and to exercise sound judgment in decision-making.
Equal Opportunity
It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
#BDFHP
It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Skills Required
- Ability to multitask in a fast-paced warehouse environment
- Critical thinking, data analysis, and problem-solving skills
- Strong written, verbal, and listening communication skills
- Ability to stand and walk 80% of the time
- Proficiency with a warehouse management system
- Proficiency with Microsoft Outlook, Word, and Excel
- Minimum four years of progressive leadership experience
- High school diploma or equivalent
- Strong computer skills
- Mathematical aptitude
What We Do
When Bob Kaufman opened the first Bob’s Discount Furniture in Newington, Connecticut in 1991, he had a mission: to provide unmatched value while never sacrificing integrity or honesty to do so, meaning no deception or phony gimmicks. That became “the Bob’s Way,” and it remains our approach to this day, with more than 170 home furnishings stores located across the U.S. Shop in-store and online at mybobs.com Our mission extends beyond just providing excellent furniture at everyday low prices, though. We also have a goal to help better the communities surrounding each of our locations through the Bob’s Outreach program and the Bob’s Discount Furniture Charitable Foundation, but those are just the beginning. We donate a total of more than $2.75 million to charities each year because we believe that giving back is our responsibility and privilege as a company. In addition to offering high-quality products at unbeatable prices, we also aim to provide an unparalleled shopping experience with on-the-house treats. Pop into one of our in-store cafés and you’ll see that we also collect donations. All the money collected through Bob’s Café Collections for a Cause is matched by Bob’s, and 100 percent of those donations go to a number of charities such as the Special Olympics and Operation Homefront. Interested in a career with Bob’s? We employ 5,000 employees across our 160 locations, all of whom contribute to the high level of integrity and transparency Bob’s is known for. We provide career growth and training as well as competitive compensation and benefits in a fun and fast-paced environment. Join us in our goal to make Bob’s a household name in furniture from coast to coast by looking into our job listings on LinkedIn as well as https://www.mybobs.com/careers. If you’d like to get to know more about our company and why we take such pride in what we do, connect with us on Facebook at https://www.facebook.com/mybobs/ and follow us on Instagram & Twitter @MyBobs.
