WHAT YOU’LL DO
Support 3PL operations and system integration while driving compliance, efficiency, and continuous improvement through collaboration and agile problem-solving
Specialized Operations & Administration
- Educate 3PL on H&M WMS functionality and key work processes to support operational excellence.
- Oversee and support system integrations between WMS, WCS and PLC systems to ensure functionality and service continuity, while providing daily support for DC operations.
- Distribute & translate release notes to 3PL and monitor execution.
- Ensure all systems work as expected and are used correctly to aspire best service to the customers and to secure that business is not interrupted.
- Ensure an effective and efficient incident management, when needed (e.g. participate in "bridge calls", Incident reporting).
- Ensure high quality level of all decided IT system related procedures and monitor correct implementation.
- Support the DC Manager in implementing operational, system, and service requirements with 3PL.
- Drive project rollouts in collaboration with relevant stakeholders.
Coordination & Stakeholder Management
- Communicate change requests from 3PL to relevant stakeholder, including Regional Sales, Warehouse Operations and DC Manager.
- Act as a contact for global functions and local Sales, ensuring compliance to company standards, guidelines and processes.
- If applicable, responsible for inbound planning including delivery schedule and transport from port. Align with Merchandising Function on prioritization of inbound deliveries.
- If applicable, act on and follow up on stock moves execution in alignment with Merchandising Function.
Process & Workflow Optimization
Drive continuous improvement in DC operations.
Compliance, Risk & Governance
Conduct business process audits to ensure compliance with group standards.
WHO YOU ARE
We are looking for people with…
- Strong expertise in DC-level technology infrastructure and supplementing systems experience.
- Functional competencies for supporting technology and system-related operations and incidents.
- Strong operational DC log. expertise & process understanding.
- Proactivity in problem-solving and hands-on attitude to resolving incidents.
- Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer.
- Strong communication & collaboration skills.
- Ability to collaborate and co-create with others.
- Agile mindset with a positive attitude to change and meaningful growth.
- Inclusive and empathetic towards others whilst encouraging diversity.
- Ability to understand your impact to others and contribution to the bigger picture.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
- We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
- You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Expertise in DC-level technology infrastructure and supporting systems (WMS/WCS/PLC).
- Functional competency supporting technology-related operations and incident management.
- Strong operational DC logistics knowledge and process understanding.
- Proactive, hands-on problem-solving and incident resolution skills.
- Ability to understand system features, updates, and perform knowledge transfer to 3PL.
- Experience coordinating system integrations and collaborating with stakeholders for rollouts.
- Strong communication and collaboration skills.
- Agile mindset and positive attitude toward change and continuous improvement.
- Ability to conduct business process audits to ensure compliance with group standards.
- Ability to align inbound planning and stock move execution with merchandising and DC management (if applicable).
H&M Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about H&M Group and has not been reviewed or approved by H&M Group.
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Healthcare Strength — Medical, pharmacy and vision options with low employee costs and free dental are available, alongside telehealth and inclusive offerings such as transgender, bariatric and fertility coverage. These features are highlighted as solid for U.S. retail roles, with some availability for part‑time positions depending on eligibility.
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Leave & Time Off Breadth — Vacation, flexible wellness days, company‑paid holidays and a paid birthday off are offered, with some paid time off available to part‑time staff. The time‑off structure is presented as generous within the retail context.
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Parental & Family Support — Eight weeks of paid parental pay for mothers and fathers is provided, complemented by adoption assistance and healthy pregnancy/babies programs. These family supports add depth to the core medical coverage in the U.S. package.
H&M Group Insights
What We Do
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries. But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers. Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future. Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you. H&M Group's Moderation Policy: Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world. This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content. We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at [email protected].
