DB - Implementation Manager

About Milliman:

Independent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. 

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance, and financial services, and property and casualty insurance. 

Job Summary:

The Implementation Manager should have prior experience in managing a team of 10-15 employees is responsible for operational tasks associated with defined benefit plans in compliance with plan provisions and should have the ability to function well in a high-paced and at times dynamic environment. The manager should provide operational support to the team to manage Defined Benefits administration. The manager will be expected to pursue continued education by appearing in professional exams based on Milliman’s education policy.

 Duties/Responsibilities:

• Lead the plan specifications for pension administration clients from plan documents, summary plan descriptions, and sample calculation
• Lead automation/process improvement projects
• Approve plan specifications or technology changes to generate Pension calculations and distribution forms
• Approve test plans, including regression test plans, by identifying/creating test participants and performing calculations as needed for expected results to confirm accuracy of configuration to requirements and does not negatively impact existing client provisions
• Define the promotion of pension calculators to production environment
• Lead project planning and acceptance testing for system/applications
• Coordinate with Senior Benefits Manager for any team issues/challenges
• TNI refresher trainings for new hires and team
• Responsible to track and manage the team's SLA
• Formulating strategies to meet team goals
• Achieving efficiencies through cross utilization and trainings
• Drive the practice level initiatives within your practice
• Resource planning and forecasting
• Analyze the quality audits reports and suggest process improvements
• Demonstrate strong networking capabilities and foster positive relationship with stakeholders
• Lead automation/process improvement projects
• Leading end-to-end projects and ensure to meet the desired objectives
• Handling escalations, providing support, and working with team to empower them to do it right the first time
• Performance Management through regular and timely feedback
• Managing associate engagement
• Ensures all work product is processed according to Milliman’s peer review guidelines

 Required Skills & Attributes:

• Excellent verbal and written communication skills
• Strong logical, analytical, and problem-solving skills
• Ability to train, develop, mentor and motivate teams in a challenging and rapidly changing environment
• Ability to provide and receive feedback in effective manner
• Front End - VB.Net
• Back End - SQL Server
• MS Office - Excel and Access

Required Qualifications:

• 10+ years of experience into Defined Benefits administration
• Minimum 5-7 years of people management experience
• Bachelor’s/master’s degree in any discipline

 Preferred Skills and Qualifications:

• High integrity and discretion to ensure the confidentiality of sensitive client data
• Certifications in US Benefits would be an added advantage
• Ability to plan and prioritize tasks and to delegate them when appropriate
• Excellent time management skills with a proven ability to meet deadlines
• Team player and actively contributes to their group in order to complete tasks or meet goals
• Should be able to manage change effectively in today’s dynamic environment