Database Support Engineer - US Central/East

Reposted 8 Days Ago
Be an Early Applicant
Brazil
Mid level
Artificial Intelligence • Information Technology • Machine Learning • Software • Database • Analytics
The Role
The Database Support Engineer will provide technical support and consulting for TimescaleDB, manage customer cases, and develop relationships to ensure customer success.
Summary Generated by Built In

At TigerData, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, TigerData accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.

TigerData is hiring a Database Support Engineer for our growing global team! The right candidates will be comfortable providing deep technical support and interacting with customers daily. You should have deep experience with relational databases (PostgreSQL is a strong plus!) and must be able to gain a detailed understanding of TimescaleDB quickly. You should have a “can do it” attitude, where helping the user comes first.

TigerData is a remote-first company. This is a full-time position with priority towards the US East Coast, open to either Central or Eastern Standard Timezone (PST).

This is a permanent weekday role with 5-day, 8-hour, Monday - Friday shifts.

Be familiar with TimescaleDB! Sign up for the free trial 🐯 and test it out before you apply. https://console.cloud.timescale.com/signup

Check out the tutorial here: https://docs.tigerdata.com/tutorials/latest/

What You Will Do:
  • Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation

  • Manage support cases from beginning to end.

  • Develop and maintain close relationships with our customers to help them be successful.

  • Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture. 

What You Need:
  • Bachelor’s degree in computer science, information systems, or equivalent experience.

  • Relational DB experience at scale: administration, data modeling, query optimization

  • Experience with relational databases (PostgreSQL a strong plus!)

  • Experience as a technical support professional with external customers.

  • Strong aptitude to understand and learn new software products.

  • Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.

Other Things that Will Help: 
  • Be familiar with TimescaleDB! You should download and test it out before you interview:

  • Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure.

  • Experience with Relational databases, NoSQL databases, and data modeling tools.

  • Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc

  • A strong sense of curiosity and a willingness to wade into the unknown and learn as you go. 

Our Commitment:
  • We respond to every applicant.

  • We review applications fairly and objectively, and shortlist based on relevant skills and experience.

  • We ensure clear and timely communication throughout your candidate journey.

  • We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.

About TigerData🐯

TigerData, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, TigerData is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.

👉 👉 Want to get a feel for how we work and what we value? Check out our blog post: What It Takes to Thrive at TigerData

We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here.

Our Tech Stack:

We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.

Learn more at www.tigerdata.com or follow us on Twitter @TigerDatabase

What We Offer:

(Please note that benefits may vary based on country.)

  • Flexible PTO and comprehensive family leave

  • Fridays off in August 😎

  • Fully remote opportunities globally

  • Stock options for long-term growth

  • Monthly WiFi stipend

  • Professional development and educational resources 📚

  • Premium insurance options for you and your family (US-based employees)

Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯

Top Skills

AWS
Azure
Docker
GCP
Go
Kubernetes
Postgres
Python
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: New York, New York
115 Employees
Year Founded: 2015

What We Do

TigerData is addressing one of the largest challenges (and opportunities) in databases for years to come: helping developers, businesses, and society make sense of the data that humans and their machines are generating in copious amounts.

TigerData is the fastest PostgreSQL cloud platform that natively supports full-SQL, combining the power, reliability, and ease-of-use of a relational database with the scalability typically seen in NoSQL systems. It is built on PostgreSQL and optimized for fast ingest and complex queries. TigerData is deployed for powering mission-critical applications, including industrial data analysis, complex monitoring systems, operational data warehousing, financial risk management, and geospatial asset tracking across industries as varied as manufacturing, space, utilities, oil & gas, logistics, mining, ad tech, finance, telecom, and more.

TigerData is backed by NEA, Benchmark, Icon Ventures, Redpoint Ventures, Two Sigma Ventures, and Tiger Global.

Documentation: https://docs.tigerdata.com/
GitHub: https://github.com/timescale/timescaledb
Twitter: https://x.com/TigerDatabase

Similar Jobs

Hybrid
São Paulo, BRA

ServiceNow Logo ServiceNow

Consultant

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Remote or Hybrid
São Paulo, BRA

General Motors Logo General Motors

Data Analytics Senior

Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Hybrid
São Caetano do Sul, São Paulo, BRA

General Motors Logo General Motors

NVH, Exterior and Closures CAE Engineer

Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Hybrid
2 Locations

Similar Companies Hiring

Credal.ai Thumbnail
Software • Security • Productivity • Machine Learning • Artificial Intelligence
Brooklyn, NY
Standard Template Labs Thumbnail
Software • Information Technology • Artificial Intelligence
New York, NY
10 Employees
PRIMA Thumbnail
Travel • Software • Marketing Tech • Hospitality • eCommerce
US
15 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account