Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Provides technical and organizational support for the Manager CRM, including but not limited to, building offers in player tracking systems, updating existing reports, preparing list for direct mail programs, and preparing ad-hoc analysis.
Essential Duties:
- Setup Direct Marketing Offers in Casino Management System (CMP)
- Maintains and updates existing reports on a daily, weekly, or monthly basis.
- Investigates and solves data quality issues and trains users as needed.
- Manipulates and sorts player lists in preparations for direct mail vendors.
- Uploads customer (player) lists in CMP
- Prepares graphical interpretation of raw data.
- Prepares ad-hoc analysis upon request.
- Maintains professional relations with vendors, customers and harmonious relationships with co-workers.
- Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
- Other duties as assigned
Qualifications:
- College degree preferred and/or combination of education and work experience.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must be able and willing to work flexible hours to include evenings, weekends and holidays.
- Must be detail-oriented. Attention to detail is paramount to succeeding in this role.
- Must possess excellent time management skills.
- Must be a team player with strong communication (both written and oral) and interpersonal skills.
- Proficient knowledge of Microsoft Office is required.
- Expert skills in Excel is required.
- Knowledge of SQL query is required.
- Proven ability to work with mail merge and address cleansing products.
- Ability to function in non-standard situations where some judgment must be exercised.
- Ability to analyze raw data to find trends and anomalies.
- Must possess the ability to understand and interpret graphical representation of data
Skills Required
- College degree or equivalent combination of education and work experience
- Willingness to work flexible hours including evenings, weekends and holidays
- Detail-oriented with strong attention to detail
- Excellent time management skills
- Strong written and oral communication and interpersonal skills
- Proficient knowledge of Microsoft Office
- Expert-level Excel skills
- Knowledge of SQL/querying
- Proven ability to work with mail merge and address cleansing products
- Ability to analyze raw data to find trends and anomalies
- Ability to understand and interpret graphical representation of data
- Ability to investigate and resolve data quality issues and train users
- Conduct work in accordance with Gaming Commission regulations and company policies
Seminole Hard Rock Entertainment, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Seminole Hard Rock Entertainment, Inc. and has not been reviewed or approved by Seminole Hard Rock Entertainment, Inc..
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Pay Growth & Progression — The company implemented substantial wage increases across many job classifications and highlights periodic raises tied to evaluations. Feedback suggests these structural pay actions have lifted base rates for a broad segment of roles.
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Healthcare Strength — Competitive medical, dental, and vision coverage is paired with wellness programs and tax-advantaged accounts to support team members and their families. These offerings indicate a focus on health and wellbeing beyond basic coverage.
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Wellbeing & Lifestyle Benefits — Free shift meals, broad brand discounts, tuition reimbursement, and development programs expand total rewards beyond base pay. Weekly pay, recognition efforts, and commuter assistance at many sites further bolster everyday value.
Seminole Hard Rock Entertainment, Inc. Insights
What We Do
Seminole Hard Rock Entertainment, Inc. is a global leader in the gaming and hospitality industry, owning and operating a portfolio of luxury casino hotels and entertainment venues. The company provides a wide array of services, including world-class gambling, upscale lodging, fine dining, and premier convention spaces, focusing on delivering extraordinary guest experiences through its diverse locations and the iconic Hard Rock brand.
