Job Description The Technical Implementation Analyst I within CIB Technology consults with our clients and enables them for Credit Card transaction processing with Chase technologies. The Analyst I manages the certification process which may include basic consulting and technical discussions. The Analyst I performs the certification for the client and is the primary point of contact for implementation related issues. This role is focused on mid-scale client implementations. The Analyst I has strong knowledge of the credit card processing industry and products. The role may also be engaged in other special projects related to processes or tools used during the implementation process.
Responsibilities include:

• Acts as the primary technical resource on client implementation / certification cases for mid-sized merchants and integrators.
• Advises clients of Chase on card Industry supported connectivity options, protocols, formats, and product functionality related to product offerings to assigned customers (internal and external).
• Completes certification requirements to ensure software integration meets all product and service standards for feature set, connectivity, industry, and regulation standards.
• Thoroughly analyzes data transmitted to the certification host, or self-testing tool and communicates results to clients.
• Manages the interactive process of results/fixes with the client in a timely and professional. This may include technical conference calls with clients, integrators, resellers, hardware vendors, card brands, and other internal Chase teams depending on the circumstances.
• Key point of contact for successful conversions of products and services from a technical perspective for new and existing clients from their current processing environment to Chase platforms.
• Mentors analysts and collaborates with new and existing employees working with clients on the certification processes.
• Partners with the lead consultant and/or subject matter expert on client conference calls requiring advanced technical consultation

Job Behaviors:

• Understands the importance of following standard operating procedures and quality control guidelines; strives to continuously improve performance
• Takes a proactive approach learning about new products within Chase merchant services and works towards competency of multiple Chase processing platforms
• Demonstrates strong analytical skills and is resourceful when working through client issues
• Demonstrates progressive abilities to anticipate problems and identify risks
• Works with low to moderate supervision and effectively prioritizes work.
• Able to deal with business situations that is likely to lead to a positive outcome
• Demonstrates progressive experience in the role overseeing more complicated implementation cases over time
• Capable of conducting basic consulting with clients on assigned cases
• Well developed organizational skills and a passion for taking ownership of assigned cases and providing top notch client support
• Strong team player with the willingness to collaborate with other technical and non-technical partners

Qualifications:

• Requires 3 years of work experience in a technical role within the credit card payment processing industry.
• Requires 3 years of experience in a technical role, including but not limited to networking, technical support, quality assurance, sales engineering, or an analyst position.
• Minimum 1 years Connectivity knowledge (i.e. MPLS, VPN, and Internet).
• Minimum 1 years Protocol knowledge (i.e. TCP/IP, S-FTP, HTTPS).
• Minimum 2 years knowledge using technical specifications - in depth understanding of how to read and interpret technical product specifications (transaction and file based specification experience required)
• Minimum 2 years diagnosing complex issues in applications, data messages, network connectivity.
• Experience in the Point of Sale (POS) industry; Proprietary Chase Stratus and Tandem operating systems/applications are strong plus.
• Must have a professional demeanor and polished communication skills to effectively deal with clients and escalations

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About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.