Overview

The Engagement Services Systems Analyst role serves on the Customer Technology Solutions team within the Digital Transformation and Technology (DTT) department. As the Engagement Services Systems Analyst, you will have the opportunity to partner with stakeholders in the Marketing department (primarily the Customer Digital Experience, Brand Advertising & Media, Service & Hospitality teams), the Restaurant Design and Facilities departments, and other teams within DTT to support and enhance the Chick-fil-A One Membership platform. When joining Chick-fil-A One, customers create a profile that allows them to earn points with every purchase that can then be later redeemed for food or beverage items. In this role, you will define detailed user/job stories for Chick-fil-A's membership and engagement experiences while also assisting with the development and configuration for those features. You will develop and grow relationships with teams across the business that work on order fulfillment. You will manage and collaborate with 3rd-party vendors as we evaluate, test, and implement their products and services. Lastly, you will Pursue What's Next by keeping a pulse of new players and opportunities in the engagement and loyalty ecosystem, identifying platforms and technologies that help us achieve our membership goals.

Responsibilities
• Translate complex business requirements into technical specifications for systems. • Solve complex problems by taking a new perspective on existing solutions. • Speak confidently with functional and technical partners about system.• Leverage system expertise to support and troubleshoot moderately complex issues. • Create documentation (requirements, process maps, test plans, etc). • May support the work of more junior people on broader team, functional partners, or vendors related to areas of work. • May assist with upgrades, perform backups, identify customizations, and enable new features for system. • May work as part of a project team representing systems to deliver small to medium projects. • Contribute ideas around the life-cycle of system and communicates details regarding system initiatives in meetings, discussions, or brainstorming sessions.

This role is based in Atlanta, GA

Minimum Qualifications
• Excellent written and verbal communication skills • Strong analytical and problem-solving skills • Good interpersonal and team collaboration skills• Attention to detail
• Familiar with Agile Principals
• Knowledge of Jira
• Familiarity with some relational databases

Preferred Qualifications
• Bachelor's Degree• 2+ Years of relevant work experience
• Agile Software development experience

Minimum Years of Experience

2

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelors Degree

Major/Concentration

Computer Engineering, Computer Science, or related field