System Analyst I at Biamp (Portland, OR)
What we do:
We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.
As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:
Biamp connects people through extraordinary audiovisual experiences.
About our company:
We’re growing. In the span of just four years, five companies have joined the Biamp family, increasing our product offerings and expanding our presence within the global market.
We’re global. Installed in thousands of applications in over 100 countries, our products are supported by our employees located throughout 15 Biamp locations worldwide.
We’re empowered. Joining a scaling company means employees have greater opportunities to gain experience while effecting genuine change within the organization.
We’re cutting-edge (but local about it). Initial design, engineering, manufacturing, and testing are all managed within our own facilities, leading to shorter lead times, faster responses, and greater convenience for our clients overall.
The primary purpose of this role is to define and design solutions that will enable the Biamp Enterprise Application team to provide tools and systems to enable the business process. As a member of the team, your efforts will be focused on creating meeting the customer needs to ensure productivity and efficiency.
Business Unit Functions:
Be able to collaborate with your team and end-users to define and design ERP and enterprise solutions
Support the productivity of our enterprise applications and extended functions by troubleshooting, identifying root cause, and implementing process or system improvements or user-training in response to issues from accounting-related support tickets.
Work with end-users to identify system challenges, develop solutions that meet the business objective and provide training to maximize performance specific to each user’s role.
Develop relationships and work closely with key vendor partners, business units, technology teams and support teams to identify and implement solutions.
Perform limited configuration tasks to test out and validate potential solutions
Perform ad-hoc data analyses to provide answers to business questions
Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
Create user and testing documentation for products; create standards for documentation and review documentation created by others to ensure high quality and adherence to standards
Work with other SA’s to ensure end users are well trained in our enterprise applications – either through documentation, video recordings, or small-group sessions
Elicits requirements through interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
Analyzes information and leads re-engineering of business processes and identifies various solutions to business problems
Represents requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.
Works closely with the stakeholders, project managers and technical teams to develop User and Functional Specifications documentation.
Leads requirements analysis and verification ensuring that requirement statements are complete, consistent, comprehensible, traceable, and verifiable
Responsible for tracking, prioritizing, and reporting status of multiple initiatives .
Coordinates with vendors on changes, deployment of changes throughout environments, and testing of changes with users
Communicates with users on status of work and projects and ensures production environments properly reflect solutions post deployment
Provides daily support as needed on existing applications
Work with your team, and end-users, to assess and cultivate long-term strategic goals for our enterprise application systems, roadmap development and maintenance projects
Develop appropriate subject matter, domain expertise
Ensure developed solutions are easily understood, production-ready and meet defined specifications from stakeholders
Remain current with technology and the latest solutions; maintain willingness to learn new skills
Be an active member of your team
Take part in solution reviews
Participate in planning & retrospective meetings
Other duties as assigned
Knowledge, Skills, and Abilities:
The successful candidate will possess the following combination of experience, knowledge and skills:
2 years of experience as a Systems Analyst, Business Analyst, Developer or equivalent combination of technology experience
Bachelor’s degree in Computer Science, Information Science, Business Analysis or related field preferred, experience may be considered in lieu of a degree
Strong written and verbal communication skills
High energy, focused on the goal, definitive
Proficient multitasker, and a good judge of where to focus time and effort
Effectively explain complex technical concepts in pictures and words that are understandable to a broad (including non-technical) audience
Experience in leading analysis sessions with users to capture and define data requirements clearly, completely, and correctly
Experience in a manufacturing environment a plus
Experience with agile software development methodologies a plus
Must be able to work comfortably in an office environment
This job requires minimal travel (i.e. conferences/seminars)
Benefits and Perks:
Medical, Dental, and Vision
401(k) + matching
Employer-paid base life insurance, short, and long-term disability
Health savings accounts (with Biamp contribution) and flexible spending accounts