About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Specialist, BI & Analytics

Context

Our dedicated on-account Business Intelligence (BI) team is seeking a Business Intelligence and Analytics Specialist. The role joins a broader team of BI professionals supporting a large strategic client with a key focus on producing a growing array of BI solutions (dashboards, reports, apps, AI, ML, etc.). Our top talent team is on a journey to help the client shift from reporting the news to influencing it, and we're looking for team members who enjoy a challenge, never stop learning, and work well in a fast-paced team environment. This is a Specialist-level role, meaning that it is an individual contributor with an expectation that this individual has a more outstanding technical and leadership skillset.

JLL BI bands progress as: Analyst a Sr. Analyst a Specialist a Sr. Specialist

This role will work directly with our account team and client, the primary consumers of the BI and analytics, and is critical to the success of the client relationship in driving performance management, process improvement, and innovation through fact-based decision making. This position is ideal for someone passionate about using their strong business acumen and deep technical expertise in data analytics to unearth nuggets of information to propel the business forward. A strong candidate will have a strategic perspective, see the big picture, and know-how to influence change. The BI & Analytics Specialist is an outstanding communicator who knows how to leverage data, deploy resources, and collaborate to deliver successful outcomes.

This role, along with the rest of the greater BI team, will help champion and drive a data fluency culture across the account, increasing data-comfort levels in order to increase BI adoption rates and ultimately nurture a data-driven and results-driven community. An ideal candidate will have impeccable relationship and program management skills and the ability to simultaneously manage multiple projects with various levels of complexity and urgency. The candidate will have extensive experience in Tableau and Alteryx and experience in coaching and guiding data best practices related to design aesthetics.

The ideal candidate will have a successful track record in influencing and implementing change by leveraging data and insights to identify opportunities and enhance outcomes. This position works in a broad range of areas related to a global real estate portfolio: facility management, building operations, energy management, leasing, project management, and real estate portfolio planning.

This role will partner with the account team to ensure quality delivery and healthy client relationships since both are critical to the account's success. Thus, this role requires the ability to learn and adapt quickly, collaborate with subject matter experts, and work with various stakeholders with different needs and requirements. A successful candidate will be a self-starter who can work creatively and effectively in a quickly changing environment.

The role will be accountable for ensuring that client insights are delivered and leveraged, and that account teams have the tools, training, and architecture environment to succeed. The role will ensure that best practices are leveraged and implemented proactively on accounts. This role will also require hands-on dashboard and report development and the ability to distill information through a client lens.

Key elements will include delivering day-to-day performance management requirements and exploring solutions for the account's data needs and problems. The role defines the business questions that need to be answered to effectively deliver operational improvements, whilst endeavouring to create new data-driven approaches to generate business and operations insights through data analytics and information visualization.

Key Responsibilities

• Utilize Alteryx for data prep and Tableau for data surfacing to devise and promote creative data visualisation that result in actionable intelligence
• Work with account team to gather data and translate requests into business requirement in order to help the account achieve its goals and improve operational efficiency
• Be an engaging and effective storyteller, adept at translating data into impactful ah-ha's with relevant information for the business
• Partner with Data Services Team by translating business requirements into technical requirements where needed
• Deep dive into large data sets to answer key business questions using SQL, Excel, Tableau and Alteryx and other data manipulation languages
• Leverage an analytic mindset to develop visualization of key trends and insights for decision making
• Provide relationship management and advisory support to account team identifying trends, risks, compliance gaps, opportunity insights to enable fact-based decision making
• Embrace continuous improvement efforts, and be ready to evolve along with the team
• Provide subject matter expertise for all data related processes and analyses related to Total Facilities Management
• Operate as collaborative liaison between BI creators and BI consumers
• Partner with various functions to truly understand the voice of the customer(s)
• Understand and communicate problems and opportunities where data can be/is used and determine drivers for success
• Supporting training efforts to enable various teams and functions to glean their own insights from dashboards
• Launch, provide training for, and support new dashboards which are built to ensure their use is maximized across the account
• Develop deep understanding of contract key performance indicators, reporting requirements, and client expectations
• Daily monitoring of all Key Performance Indicators across the region, at a region and country level.
• Work with JLL and Client leaders to understand pain points, inefficiencies and opportunities for improvement, leading data driven analytics to understand key drivers and provide recommendations for improvement
• Support regional presentations/client meetings through the use of data and live data
• Assist with quality data stewardship, knowing that incorrect data will lead to misinformation
• Support the development and implementation of a competency-based training program
• Represent the BI team at meetings and events; participate in partner calls and team meetings as required
• Follow development lifecycle of key BI initiatives (development, test/QA, UAT, bug fix/retest cycles) through to training, go-live and phasing in of BI solutions
• Support the BI team's journey as they evolve from dashboarding into greater BI solutions, such as apps, AI, ML, and predictive analytics
• Embrace Agile methodologies in order to manage workload, deliverables, communications, etc.

Key Requirements

• Communication: Excellent presentation skills (verbal and written) with a strong understanding of analytic/statistical concepts and the ability to explain them to others. Able to communicate in a clear and concise manner in English.
• Strategic Thinking: Ability to think broadly, create a shared vision, and embrace change as an opportunity.
• Organizational Agility: Knowledgeable about how organizations work, knows and can influence how to get things done both through formal channels and the informal network. Able to work with diverse stakeholders (business, IT, and clients).
• Technically Proficient: Highly proficient technical skillset in Alteryx and Tableau with demonstrated ability to manage, manipulate, and analyze raw data, research data issues, draw conclusions, provide resolution, and develop actionable recommendation.
• Storyteller: Able to interpret and tell the story behind the data. Working knowledge of the Corporate Real Estate industry or any multi-services industry is a bonus.
• Process Improvement Minded: Committed to continuous improvement through empowerment and management by data and is willing to re-engineer processes from scratch. Good trouble-shooting skills, able to use Root Cause Analysis (RCA). Process-oriented with a good grasp of requirements elicitation, project management, and technical delivery/development processes. Not afraid to fail fast, improve, and iterate.
• Client Relationship Builder: Can understand client needs, can set and manage appropriate client expectations within system, project, or contract constraints, all while providing exceptional and enhanced customer service
• Team-Player: Can achieve results from ad hoc groups of disparate people (key stakeholders and collaborators are geographically dispersed).
• Flexible: Understands regional/cultural/contextual differences and allows for local expression without compromising global coherence. Works across a wide variety of cultures & markets, tailoring approach and behaviour to understand key differentiators, and leverage best practices accordingly
• Secure and Detail Oriented: Provide discrete and confidential handling of sensitive information, delivers quality products with low defect levels, communicates clearly and quickly, pays attention to details
• Driven: Thrives in creating and maintaining relationships, forward thinking, and creative with the highest ethical standards and drive to deliver on targets develop the business

Experience

• 5+ years in data analytics experience required, ideally in an enterprise environment across multiple application systems and business functions
• Deep expertise in Alteryx, Tableau, and database querying
• Experience of extrapolating and visualizing data to derive actionable intelligence with demonstrated successes in data analysis, drawing conclusions, and suggesting improvements
• Bachelor or Master degree, or evidence of expert skill in BI, data science, computer science, econometrics, operations research, statistics, Information Management, or related analytical field; advanced degree preferred.
• Working experience in analytical toolkit (e.g. SPSS, SAS, R or Python) desired
• Experience with Agile methodologies and framework a plus
• A strong understanding of data fluency/literacy and experience of developing business-wide competence and capability on data topics
• Great interpersonal skills and the personal credibility to engage and influence stakeholders
• Ability to build constructive and collaborative working relationships
• Domain experience advantageous in operations, real estate, or finance
• Six Sigma Green Belt certification a plus; related experience advantageous

Location

United States

Charlotte, NC area preferred

Virtual options available

Reporting relationships

The BI & Analytics Specialist reports directly to Sr. Manager of BI and Analytics within the Facilities Management pillar, who reports into the Sr. Director of BI & Analytics.

Direct reports

None, but this position is a heavy influencer.

Compensation

The compensation will consist of a competitive base salary, performance bonuses, and an attractive benefits package will be offered to the successful candidate.

JLL has been awarded as One of the World's Most Ethical Companies for 14 consecutive years. Go here to Check out the many other reasons why JLL a great place to work. You can also check out our Careers Page for more information on benefits, our purpose, and our commitment to areas such as ethics and integrity, sustainability, and innovation in CRE technology.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.