Job Description As an experienced professional in Business Analysis, you'll shape the technology solutions that drive strategic initiatives across the firm. Working at the intersection of business and technology, you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities, and translate that insight into high-quality solutions. In addition to working with the development team to create new solutions, you'll help optimize existing technology and identify new capabilities. While your role requires deep technological skills - including expertise in everything from data management to functional design - it also hinges on teamwork and leadership. You'll offer clear guidance and feedback to your Business Analysis colleagues, while promoting the values, culture, and brand of JPMorgan Chase & Co.
As a Technical Business Analyst in the Identity and Access Management organization, you will help drive the direction of new technical solutions and enhance existing ones. Working closely with our LOB users and Product teams, you will build requirements based on high-level concepts for both strategic enhancements and new solutions. This role will focus on driving requirements and solutions and assuming the Application Owner role for the Account Lifecycle Management (ALM) product.
Responsibilities

• Develop an in-depth understanding of the ALM product and assume the Application Owner role.
• Partner with product owners and developers to deliver user stories.
• Co-Manage the book of work with the Product team.
• Collaboration with Product Owner(s) and Tech Lead(s) in formal and informal settings.
• Build plans and workflows based on input from various partners across the firm.
• Partner with developers to define acceptance criteria and unit testing.
• Support audit related activities both internal and external by providing data analysis and responding to inquiries.
• Identify areas for automated regression testing.
• Assess system performance (both business logic and user experience) to ensure that functionality is as intended.
• Review planned releases to ensure acceptable integration with existing components.
• Create and maintain technical content for support and end user consumption.
• Document release activity.

This role requires a wide range of strengths and capabilities, including:

• BS/BA degree or equivalent experience
• Advanced knowledge of business processes and data analysis, as well as the ability to construct complex data queries and collaborate with colleagues
• Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines
• Ability to liaison between lines of business and development teams, translating strategic goals into technology solutions, and vice versa
• Understanding of business needs, including how data is used and managed, and functional design
• Experience working with high-performing teams in complex program execution
• Strong understanding of Waterfall and Agile methods; stakeholder management; budget management, risk management and operations
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm
• Experience with documenting issues and creating stories in Jira.
• Ability to create and communicate flow diagrams.
• Ability to work in a fast paced environment with frequently changing priorities.
• Experience with SQL query writing and understanding Relational Database concepts.

The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.