Senior Systems Analyst at NTT DATA Services (Charlotte, NC)

| Charlotte, NC
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Req ID: 190784

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Systems Analyst to join our team in Charlotte, North Carolina (US-NC), United States (US).

Job Responsibilities and Duties:

  • The Systems Analyst oversees the installation, configuration and maintenance of the organization's operating systems. This job approves information systems designs and ensures they are appropriate for users' needs and are consistent with the overall design of the organization's information systems architecture. This job manages large projects and is recognized as the Systems expert on the team that solves complex issues that arise.
  • Oversee implementation projects from beginning to completion
  • Analyze current processes and make recommendations for improvement based on industry trends and professional business and technical knowledge
  • Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
  • Research and evaluate emerging technology solutions, including both hardware and software
  • Use a variety of data analysis and organization tools to discover the most impactful insights to present solutions faced by product teams
  • Evaluate system constraints, implications and consequences of various proposed system changes
  • Approve system scope through existing knowledge and fact-finding that informs the development or modification of existing systems
  • Communicate strategic decisions with other business and technology associates and partners
  • Work directly with end users to understand the individual needs of the business
  • Elicit project requirements using interviews, document analysis, storyboards, and use cases.
  • Approve technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system
  • Maintain documentation and troubleshoot our system and application technology stack
  • Proven experience in overseeing the design, development, and testing of software and hardware solutions, systems, or products.
  • Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
  • Provide orientation and training to end users for modified and new systems.
  • Experience working in an onsite-offshore model, team-oriented, and collaborative environment.
  • 5+ Years Required; 7+ Years Preferred
  • The Analyst work as liaisons among stakeholders in order to understand the structure, policies and operations of an organization and recommend solutions that enable the organization to achieve its goals.
  • Additional Responsibilities:• Accurate translation of business needs into requirements that are understood by all stakeholders• Achieve consensus across stakeholders by driving clarity around needs, findings, gaps and mitigation measures• Define, validate and deliver solutions that meet business needs/goals/objectives/budget• Establish excellent communications across stakeholder domains• Elicit and document business requirements, risks and priorities to establish a clear understanding of the stakeholders' environment in support of solution development• Document environmental knowledge and leverage existing knowledge repositories• Ensure the traceability of individual requirements and adherence to the defined requirements management process• Research other internal / external approaches to solution design for similar business needs / requirements• Analyze/interpret business requirements and perform current/target/gap/impact analyses• Articulate business needs, gaps, impact across all areas and proposals to close• gaps• Validate that the proposed/designed solution(s) and associated testing approach will support meeting the articulated business requirements• Prepare documents such as expected benefits, gap analysis, use cases, models, current and proposes process, workflows, data flows, implementation plans and end user guides in accordance with standards and methodologies• Manage issues, scope and impact Identify/escalate and/or manage conflicts, issues and changes in order to achieve consensus on scope changes and achieve signoff by all stakeholders• Investigate, evaluate and support prioritization of client requests for new or existing solutions• Define business criteria for prioritization, and other key decisions (e.g., product evaluation or build vs. buy decisions)• Challenge assumptions made by either the business and IT• Driving clarity around needs, findings, gaps and mitigation measures
  • Required Skills:• 5 or more years IT experience.• Experience with Agile software development methodology.• Deep experience with SAFe/Agile practices and creating/refining epics, features, and stories in JIRA.• Verbal and written communication skills.

Educational Requirements

  • University (Degree) Preferred

Basic Qualifications:

  • 5+ years of experience in Business Process Analysis


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Charlotte
Job Segment: Systems Analyst, Testing, Cloud, Information Systems, Business Process, Technology, Management
More Information on NTT DATA Services
NTT DATA Services operates in the Analytics industry. The company is located in Plano, TX. NTT DATA Services was founded in 2022. It has 24200 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 134 open jobs at NTT DATA Services, click here.
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