Join our mission

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.

Overview

Come join Intuit's business-wide Customer Success Team as a Senior Analyst, Operations Strategy. We are looking for a seasoned analyst with a passion for innovation and technology, to help us revolutionize the way the world does business.

This is an exciting time to join Customer Success at Intuit as we are building a service platform to help our customers beyond core product use. This is your opportunity to join at the ground level of this exciting and transformational journey across the business.

Operations Strategy is the nucleus of Customer Success Operations, acting as the connective tissue between our highest level business goals and the improvement plans to achieve them. As a senior analyst, you will be the guru and the single source of truth for the operational insights that you own, and be a trusted partner to business leaders, providing the input they need for their most important decisions.

What you'll bring

What you'll bring

• Are a proven leader in driving your own work streams with minimal oversight, and pulling in the right people to help solve a problem
• Love data, analytics, and statistical methods to convey your message
• Have deep knowledge of data analysis tools such as SQL, Tableau, Qlik Sense Altryx, DBViz
• Ability to source additional data via "light ETL" to enrich insights, a plus
• A passion for driving insights out of information to drive change in the organization
• Are obsessed with getting waste out of processes, and making operations hum as effectively as possible
• Are open to some travel (~10%-15% time)
• Earned a quantitative bachelor's degree (Economics, Finance, Engineering, Science), and formal training in data analytics and/or data science or equivalent work experience
• 5+ years of experience, with a heavy emphasis in Operations analytics. Bonus points if you've done this in a Customer Success and/or Service Operations context.
• Proven experience as a cross-functional leader, preferably in a tech environment, and have managed small teams of folks with strong analytical skill sets

How you will lead

How you will lead

• Find the "so what" in our data: You'll know exactly what KPIs matter the most to our business, what data signals are tied to those KPIs, and how they all fit together in a holistic picture of how our business is running.
• Take a vague business question, break it down into the evidence needed to answer it, crush the analysis, and work cross-functionally to come with hypothesis to drive needed change.
• Synthesize your answer into an actionable recommendation, tied directly to the critical business outcomes you're addressing.
• This role has no routine and this team is our control tower in Customer Success. We cover the entire Intuit product portfolio, and you will be a cross-business and cross-functional thinker from day one.