Senior Business Data Analyst- Customer Services/Support and Product at Zscaler

| San Francisco, CA +1 more | Remote
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Company Description
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler's purpose-built security platform puts a company's defenses and controls where the connections occur-the internet-so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Description
Position: Senior Business Data Analyst
Location: Remote within United States

Zscaler is building a data platform to serve as the single source of truth for all data and reporting needs of its cross-functional business teams. The ideal candidate for this role will be someone with a passion for working with Product Management, Pricing and Customer Services/Support teams and data in a SaaS environment, deploying and improving Product, Pricing, and Services/Support reporting and processes, and working cross-functionally with business and technical teams to understand and execute on data and insights' needs for these functions.
Responsibilities/What You'll Do:
• Business Process Document(s) for a key product, pricing and services processes, systems, integrations, data flows & models, business rules & transformations • Documenting ongoing functional and technical data requirements for these business teams and developing datasets to meet those requirements• Develop and maintain data dictionary and metric definitions for all product, pricing, and services datasets, metrics, and KPIs and review them regularly for changes and updates • Design Tableau dashboards for insights and reporting when necessary • Conduct data enablement sessions for these business teams by communicating new datasets, metrics, KPIs, and processes
Who You Are:
• A passion for building data platform and insights' solutions for services and product teams in SaaS organizations• Passionate about and focused on customer outcomes with the ability to translate business needs into functional and technical data requirements for the data engineering team• Proficient in leveraging SaaS Product, Pricing, and Services data to develop actionable insights and story-telling to drive business impact• Drives data literacy and enablement within the organization by building and utilizing data and analytics tools to enable improved understanding of data assets impacting business decisions
Qualifications
Qualifications/Your Background:
• 6+ years of experience with data initiatives (data and systems analysis, story-telling, and data engineering) with focus on product and services reporting and processes, translating the business needs into data requirements• Deep understanding of product management and services/support systems (Service Cloud, Hadoop, Big Data Architecture etc.), processes, and metrics• Proven track record of executing on data roadmap for product and services/support groups by translating business data needs into functional and technical requirements for data engineering team• Advanced SQL skills and proficiency in visualization tool such as Tableau• Strong experience collaborating with business stakeholders and users to understand, document, and implement data & analytics needs• Experience implementing data governance framework and deliverables is desired• Experience with industry standard ETL tool (Matillion, Fivetran etc) preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
#LI-YC2
What You Can Expect From Us:

 

  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity


Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team.
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com .
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

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Candidate Location Eligibility:
San Francisco, CA

Technology we use

  • Engineering
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PipedriveCRM
    • MarketoLead Gen

An Insider's view of Zscaler

What are some social events your company does?

Here at Zscaler, we know how to have fun! Many of us participate in events ranging from celebrating cultural events, Intern Expos, Family Fun Day, International Women's day, to organizational off-sites.

We are able to find ways to celebrate anything from annual Employee Work Anniversaries to being recognized as a Great Place to Work company!

Valerie

Talent Ops Specialist

What kinds of technical challenges do you and your team face?

One challenge my team faces is staying ahead in the ever-changing tech landscape. We’re tackling this by building a library of widgets, or carefully designed, reusable pieces of code, so we can keep our tech stack dynamic. The goal is to be able to plug these widgets into any of our products, reducing redundancy and keeping things loosely coupled.

Bettina

Software Engineer

What are Zscaler Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within

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