Are you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.

Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer & Marketing.

The team: Digital Foundry & Operate

Our ambition is to be the best in the world at driving customer transformation through the operation and continuous innovation of scaled technology solutions to enable commercial strategies, create distinctive experiences, and the application of digital technologies.

Work you'll do/Responsibilities

• Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users.
• Collaborates with project sponsors to determine project scope and vision.
• Clearly identifies project stakeholders and establish customer classes, as well as their characteristics.
• Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Works with stakeholders and project team to prioritize collected requirements.
• Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.
• Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized. Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develops and utilizes standard templates to write requirements specifications accurately and concisely.
• Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Communicates changes, enhancements, and modifications of business requirements - verbally or through written documentation - to project managers, sponsors, and other stakeholders so that issues and solutions are understood

Qualifications Required

• 3+ years working on projects, programs, or large efforts. Have supported at a minimum one salesforce project.
• Bachelor's degree or equivalent years of relevant experience
• Travel up to 10% annually
• Must live in one of the commutable distances: Atlanta, GA; Austin, TX; Charlotte, NC; Chicago, IL; Cincinnati, OH; Cleveland, OH; Dallas, TX; Detroit, MI; Gilbert, AZ; Houston, TX; Indianapolis, IN; Kansas City, MO; Lake Mary, FL; Mechanicsburg, PA; Miami, FL; Minneapolis, MN; Nashville, TN; Philadelphia, PA; Phoenix, AZ; Pittsburgh, PA; Sacramento, CA; St. Louis, MO; San Diego, CA; Tallahassee, FL; Tampa, FL; or be willing to relocate to one of the following USDC locations: Gilbert, AZ; Lake Mary, FL; Mechanicsburg, PA
• Limited immigration sponsorship may be available

Additional US Delivery Center Requirements

• Should be sharp, proactive, good communicator and able to manage client expectations